Systems Administrator III

The Systems Administrator III will support IT systems, applications, and end-user technology needs. This role provides advanced technical support, administers key cloud-based platforms, supports onboarding and offboarding, and helps maintain IT operations across business, lab, and hybrid work environments. The ideal candidate is customer-focused, technically strong, and proactive in improving systems and support processes. Essential Job Duties and Functions: Provide consistent assistance and support for tier I and II level IT technicians in resolving technical issues. Ensure comprehensive documentation of technical issue resolutions and updates for support tickets. Administer various cloud-based systems, overseeing user activity monitoring, policy creation, and troubleshooting. Utilize advanced content search skills for data discovery and retrieval, supporting legal inquiries across multiple platforms. Work with internal IT support teams to build and update approved third-party software packages for user and lab systems. Perform routine maintenance and troubleshooting on computers and IT systems. Act as a point of contact for all computer and system-related concerns of Edgewise users. Respond to customer inquiries promptly and accurately. Administer and manage the following applications and processes as required by leadership: Microsoft 365 complete product suite including focus on Intune, Entra (including single sign on) and Defender. Box - GXP and non GXP administration and management. Zendesk ticketing system - Create and maintain workflows for automated ticket routing to support teams. Adobe - Maintain and manage user accounts and product licenses. Docusign CFR Part 11 and regular - Manages user accounts and access. Zoom - Administration and management Coupa - Administration and management. SOX experience preferred Netsuite - Administration and management. SOX experience preferred SmartSheet - Administration and management Conducts IT orientation and onboarding for all new hires. Support for IT Offboarding process for all departing employees, contractors, and service providers. Works closely with HR and InfoSec to ensure all user access is disabled and data retention procedures are completed accordingly. Support for on premise networking, Audiovisual and wireless solutions. Experience of ELN, Visualization tools, Systems Validation preferred Required Education, Experience and Skills: Bachelor's degree in computer science or equivalent IT certifications with 5+ years of previous Service Desk experience for a mid-size company. Certifications in any of the above applications preferred. Excellent technical knowledge of desktop and software, including all Windows 11 Enterprise, Microsoft Office 365, and Lenovo hardware. Relevant work experience including but not limited to hands-on hardware troubleshooting experience; applications support including knowledge of IT support systems. Strong customer service skills, including ability to listen, interpret, and explain IT related concepts in non-technical terms. Experience in hybrid/remote cloud-based Lifesciences organizations required - Comfortable working in a lab environment. Independent thinker, proactive in improving IT systems. Strong team orientation with ability to work outside of assigned duties. Ability to prioritize and manage several milestones and projects efficiently. Multiple computer-related qualifications and certifications will be viewed favorably. Travel may be required (not expected more than 10%) Subject to extended periods of sitting and standing, vision to monitor, and moderate noise level. Salary range: $85,000-$125,000, title and salary commensurate with experience #J-18808-Ljbffr Edgewise Therapeutics