Senior Field Application Engineer

Senior Field Application Engineer, Battery Energy Storage Systems

We are seeking a Senior Field Application Engineer to provide hands-on technical expertise for residential HVAC and whole-home battery energy storage applications. This position serves as a key technical resource for customers and partners, supporting field installations, commissioning, testing, troubleshooting, and ongoing product improvement.

Compensation: $76 / HR

Key Responsibilities

• Serve as a primary technical contact for customers regarding product functionality, integration, and troubleshooting.
• Support utility customer lab testing and test plan development.
• Coordinate and support the installation and commissioning of field trial units.
• Provide on-site support for battery-enabled residential heat pump installations.
• Assist with system installation, commissioning, optimization, and development of improved commissioning procedures and tools.
• Provide hands-on technical support and training to customers, partners, and internal teams.
• Diagnose and resolve complex technical issues in partnership with engineering and technical support teams.
• Monitor and analyze field test and pilot data to identify issues and support product improvements.
• Gather field feedback and communicate customer requirements to product management and engineering teams.
• Maintain documentation related to technical issues, customer interactions, testing, and resolutions.

Required Qualifications

• Bachelor's degree in Engineering or a related field with 5+ years of relevant experience, OR
• Advanced degree in a related field with 3+ years of relevant experience.
• Experience with residential HVAC systems and whole-home battery energy storage systems.
• Ability to travel domestically up to 50%.
• Strong troubleshooting and technical problem-solving skills.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience with demand response programs, Virtual Power Plants (VPPs), or Distributed Energy Resources (DER).
• Experience with residential HVAC, battery technologies, or energy management solutions.
• Experience supporting field installations, commissioning, testing, and troubleshooting.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively across engineering, product, sales, and customer-facing teams.
• Experience with program management and cross-functional leadership or influencing.

Additional Details

• Schedule: Standard workday
• Travel: Up to 50% domestic travel
• Education: Bachelor's degree or higher
• Environment: Combination of field-based customer support, installation/commissioning activities, testing, and collaboration with engineering teams

Ideal Candidate The ideal candidate combines hands-on HVAC and battery energy storage experience with strong customer-facing communication skills. They should be comfortable working directly in the field, troubleshooting complex systems, collaborating with engineering teams, and supporting the successful deployment of emerging residential energy technologies.