Telecom Software Support Engineer - RHEL

Job Description

Work authorization: Must be authorized to work in the U.S. without current or future sponsorship

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$125,000 – $135,000 | Greater Newark, NJ (Hybrid – Tuesday & Wednesday Onsite)

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We're partnering with an established telecommunications software company seeking a Telecom Software Support Engineer to support mission-critical production environments. This is an excellent opportunity for a strong Linux/RHEL professional who enjoys troubleshooting complex issues and working directly with customers.

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Responsibilities

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● Troubleshoot Linux production environments and customer issues

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● Analyze logs, traces, and packet captures to identify root causes

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● Apply production fixes, upgrades, and patches

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● Create Methods of Procedure (MOPs)

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● Collaborate with customer engineering and internal development teams

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● Participate in scheduled maintenance windows

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Requirements

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● 5+ years of Linux systems administration or production support experience (RHEL, CentOS, Ubuntu, etc.)

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● Strong Linux troubleshooting skills

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● Solid networking knowledge (TCP/IP, DNS, routing)

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● Experience with Wireshark, tcpdump, or Linux log analysis

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● Strong communication and customer-facing skills

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Preferred

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● SIP/VoIP experience

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● VMware vSphere

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● Bash/Shell scripting

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● Docker, AWS, or Kubernetes