Front Desk Status Coordinator

Job Description

Job Description

Job Description

The Front Desk Status is responsible for managing guest reservations to ensure special guestroom requests are met while adhering to the Forbes 5-Star Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures.

Job Responsibilities:

• Actively promotes and uses the company’s core values to lead by example when interacting with employees and guests.
• Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.
• Ensures all guests and employee interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
• Knows and adheres to Wynn policies and procedures.
• Works closely with multiple departments to ensure the satisfaction of guests; including but not limited to: pre-blocking guests based on special requests or VIP status, monitoring wait times and corresponding with guests when room are ready for arrival, coordinating room moves, and completing express checkouts.
• Responsible for working with Engineering and Housekeeping to manage out of service and out of order room inventory.
• Responsible for generating and analyzing reports.
• Ability to complete Casino revisions on guest accounts.
• Monitor room type and rollaway bed inventories, proactively advising management of any potential issues.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues in a timely manner and within limits of authority.
• Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. With an extensive focus on room types and amenities.
• Extensive knowledge of Property Management System.
• Must possess proper phone etiquette skills.
• Handles all financial transactions carefully for guests.
• Maintains a working knowledge of current promotions and rate codes.
• Accurately completes checklists and reports associated with specific shifts.
• Responsible for thorough and timely completion of special projects/assignments.
• Assists in any Front Office role or department needed based on business demands.
• Solution oriented, avoids conflict and gossip, stays on task and promotes teamwork.
• Takes ownership for the upkeep, maintenance and cleanliness of all areas within the properties.
• Works with safety as a priority, and follows department and company safety standards.
• Attends required training classes, meetings and company functions.
• Responsible for providing support to the Front Office Management Team.

Qualifications

• Must be at least (18) years of age.
• Combination of education equivalent to graduation from high school (high school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must possess excellent English communication skills, both verbal and written.
• Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
• Must be able to work proficiently within a team environment and disciplined to work without constant guidance and supervision.
• Must be available to work all shifts including, day, swing and overnight and be able to flex schedule based on business demands.
• Must be able to work effectively in stressful, high-pressure situations.
• Must be well groomed and possess a professional attitude.
• Must have an open mind and willingness to learn new processes and concepts.
• Must maintain the highest levels of confidentiality regarding guests and staff.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.