Front Desk Agent Representative

Job Description

Job Description

Description:

Doubletree by Hilton is searching for a Front Desk Agent, where you’ll be the first point of contact for our guests! You’ll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you’re passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests’ experiences.

Where you can make an impact:

• Greet and check in guests, ensuring a smooth and welcoming arrival experience.
• Manage guest check-outs and handle billing inquiries.
• Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
• Maintain accurate guest records and manage reservations through the property management system.
• Address and resolve guest complaints or concerns promptly and professionally.
• Assist with concierge services, including activity reservations and local recommendations.
• Ensure the front desk area is clean and organized at all times.
• Collaborate with housekeeping and maintenance teams to meet guest needs.
• Handle cash and credit transactions accurately.
• Participate in team meetings and training sessions to enhance service delivery.

Education/Formal Training:

• High school diploma or equivalent required; degree in hospitality management preferred.

Experience:

• Previous experience in a front desk or customer service role preferred.
• Familiarity with property management systems is a plus.

Knowledge/Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with a passion for providing outstanding service.
• Ability to handle cash and process transactions accurately.
• Basic computer proficiency, including MS Office and reservation software.
• Flexibility to work shifts, including weekends and holidays.
• Must be able to travel to The Springs Resort & Spa.