Venue Operations Manager

Communities First, Inc. is a Michigan-based nonprofit 501c3 whose mission is to build healthy, vibrant communities through economic development, affordable housing and innovative programming. CFI is focused on providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves. 

Job Summary

The Operations Manager is responsible for overseeing the daily operations of a commercial event space and performing arts venue. This role ensures efficient event execution, strong facility management, effective staff supervision, and compliance with safety and regulatory standards. The Venue Operations Manager plays a key role in delivering high-quality experiences while supporting the mission of Communities First, Inc. 

Essential Functions 

Venue & Event Operations 

• Lead daily operations of the Masonic Temple and Foodie Commons commercial event space, ensuring readiness for events, performances, and rentals.

• Manage event execution including scheduling, setup, vendor coordination, and on-site operations.

• Serve as the primary on-site lead during events, resolving issues and ensuring a high-quality guest experience.

Staff Supervision 

• Supervise and schedule event, custodial, and support staff.

• Provide direction and oversight to ensure service standards, professionalism, and policy compliance.

Vendor Management 

• Manage relationships with vendors (audio/visual, security, custodial, maintenance), ensuring service delivery expectations are met.

Facility Operations 

• Oversee facility maintenance, cleanliness, and operational readiness of the space.

• Coordinate repairs and preventative maintenance to ensure safe and functional operations.

Budget & Operations Support 

• Monitor event-related expenses and support cost-effective operations.

• Assist in maximizing revenue through efficient scheduling and space utilization.

Compliance & Safety 

• Ensure compliance with all applicable licenses, permits, and regulatory requirements.

• Maintain adherence to organizational safety standards and identify operational risks.

Scheduling & Flexibility 

• Maintain availability for evening, weekend, and occasional holiday events.

• Adjust staffing and operations based on event and organizational needs.

Mission Alignment 

• Support the mission of Communities First, Inc. to build healthy, vibrant communities.

• Ensure the venue operates as a welcoming, high-quality community space.

Other Duties 

• Perform additional duties as assigned.

Qualifications 

Education & Experience 

• High School Diploma required; Associate’s or Bachelor’s degree preferred.

• Minimum 5-7 years of experience in venue operations, event management, facilities management, or a related field.

Knowledge, Skills & Abilities 

• Strong organizational and event coordination skills.

• Experience supervising staff and managing teams.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving and decision-making skills, particularly during live events.

• Knowledge of facility operations, maintenance coordination, and vendor management.

• Understanding of safety, compliance, and risk management practices.

• Strong interpersonal and communication skills.

• Proficiency in Microsoft Office and scheduling systems.

Working Conditions 

• Frequent evening and weekend work required.

• Ability to stand and move throughout the venue for extended periods.

• Ability to lift up to 25 lbs as needed.

Equal Employment Opportunity Statement 

Communities First, Inc. is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding nondiscrimination and employment practices.

Acknowledgment 

This job description is not intended to be all-inclusive. Duties and responsibilities may be modified at any time based on organizational needs. Employment is at-will and may be terminated at any time by either the employee or the organization.