Associate Technical Client Manager (Pharmaceutical)
$29 - $36 per hourSGS North America
- The Associate Technical Client Manager will act as a liaison between select major clients and the laboratory
- Prepare and oversee the preparation and submittal of responses to smaller project quotes.
- Collaborate with clients and business development team to schedule teleconferences and face-to-face meetings as needed run meetings and generate agendas and meeting minutes for project scoping and quoting purposes.
- You will give clients technical support and advice where needed to maintain high customer satisfaction that we are the preferred service provider.
- Respond to enquiries (phone Web e-mail enquiries) on complex jobs; provide information to clients and record details in request tracking tool as appropriate
- Provide Technical Support for the Business Development Team
- Work with operations and sales to the scope and prepare client proposals for project work and forward these proposals to appropriate sales staff
- Upon receipt of signed quote or contract ensure that operations are notified of incoming samples
- For larger projects take part in the client kick-off meeting with the goal of handing over the project management to a project manager once the samples are in-house
- Conduct all follow up with customers to ensure receipt of samples as per contract
- Understand the needs of the client and communicate this information to the project manager and operational staff
- Handle all daily client interactions regarding project requirements and activities before samples arrive
- Act as the voice of the customer in the lab and manage business-related complaints relating to Service Quality from enquiry to payment received
- Ensure all sample/documentation/methodology related issues are resolved with the client prior to booking the sample(s) for testing
- When any significant new opportunity with a client is identified pass this to the business development group so as to ensure the development of this opportunity
- Mentor Client Services Associates when needed
- Provide backup for Client Service Associates when needed
- Where involved comply with regulatory requirements to support GMP GLP & ISO standards
- Bachelors degree in Pharmacy Biotechnology Biology Chemistry or related science
- 3 years experience working as a scientist in a lab environment or equivalent
- 2 years experience in a customer/client contact position preferred
- Thorough knowledge of Regulatory Affairs and Pharmaceutical development with emphasis on CMC
- Strong negotiation communication customer relation and interpersonal skills
- Self-starter with an entrepreneurial attitude
- The incumbent must be capable of multi-tasking in order to meet the required sample turn-around time and client satisfaction while working together with the Laboratory Managers on a regular basis
- Health: Medical dental and vision insurance life insurance employee wellness programs
- Wealth: Competitive pay 401(k) with company match (immediate vesting upon enrollment) employee referral program annual bonus target
- Happiness:
- Professional Growth: Online training courses virtual and classroom development experiences tuition reimbursement program
- Work-Life Balance: Paid-time off (vacation sick company holidays floating holidays volunteer time)
Qualifications :
Additional Information :
Salary: $29.00 - $36.00/Hour
Our Benefits
We care about your total well-being and will support you with the following subject to your location and role.
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.
This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a call back. Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
$29 - $36 per hour
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