Application Support

Job DetailExperience Level Mid LevelDegree Type Bachelor of Science (BS)Employment Full TimeWorking Type On SiteJob Reference 0000020693Salary Type AnnuallyIndustry Hedge FundSelling Points Work on innovative systems in a dynamic financial industry environment. Collaborate across teams to resolve complex technical challenges effectively. Enhance your technical expertise and grow professionally.Job DescriptionApplication Support OverviewThe Application Support role offers an exciting opportunity to work on cutting-edge systems in the financial industry.Collaborate with technical and business teams to resolve complex software issues and ensure system reliability.Participate in strategic projects to improve processes and contribute to organizational success.Gain hands-on experience with cloud-deployed quantitative portfolio management systems.Develop technical expertise in SQL, Python, and debugging tools to diagnose system issues.Engage in on-call production support rotations, ensuring prompt resolution of critical issues.Work in a dynamic environment that values innovation, collaboration, and professional growth.Contribute to the documentation of systems and processes to enhance organizational knowledge.Application Support Key Responsibilities & DutiesProvide technical support for complex software systems, ensuring user satisfaction and system reliability.Diagnose and resolve system issues using SQL, debugging tools, and log analysis.Collaborate with Quality Assurance and Development teams to address bugs and improve system functionality.Manage communication with stakeholders and document root causes of problems for continuous improvement.Participate in on-call rotations to provide timely support during off-hours.Contribute to strategic projects aimed at enhancing process efficiency and system reliability.Develop and maintain knowledge of application products to support business needs effectively.Document processes and procedures to ensure clarity and accessibility for team members.Application Support Job RequirementsBachelor’s degree in Engineering, Computer Science, or equivalent experience required.Minimum of 5 years of experience in a help desk or application support role.Proficiency in SQL, Python, and debugging tools for diagnosing technical issues.Strong communication skills, both written and verbal, to interact with stakeholders effectively.Ability to work independently and collaboratively in a fast-paced environment.Flexibility to participate in on-call rotations and work overtime when necessary.Passion for learning technology and improving system reliability through automation.Certifications such as Microsoft, A+, or Network+ are preferred.