IT Engineer I

About the Role As a key member of the IT Engineering team, you will be responsible for supporting enterprise applications and providing innovative solutions to business challenges through automation. The role involves managing user devices, analyzing, installing, modifying, and supporting operating systems and enterprise software. You will play a crucial part in ensuring the seamless integration and operation of IT systems within the organization. Work Location This position is based in our Tempe, AZ office and requires a hybrid work schedule with three days of in‑office work per week. Thursdays are a required in‑office day for team meetings and events; your other two office days are flexible to suit your schedule. Pay Transparency The base pay for this role is $101,844.00 – $133,670.25 per year. In addition, you will be eligible for unlimited vacation, company equity grants, annual performance bonuses, medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Responsibilities Handle Single Sign‑On (SSO) of new applications with Okta and troubleshoot related issues. Support the Mac OS fleet using Jamf, ensuring optimal performance and security. Develop and maintain comprehensive documentation for supported applications. Oversee the complete lifecycle of user identities, including provisioning and deprovisioning. Implement and maintain automated workflows for user onboarding and off‑boarding. Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk. Provide operational support, including account management, workflow optimization, log analysis, troubleshooting, and performance enhancement. Participate in an on‑call schedule to provide emergency services and respond to issues as per monitoring and escalation protocols. Ensure computer systems comply with organizational guidelines and standard operating procedures (SOPs). Establish, configure, test, and maintain operating systems and SaaS applications. Ensure rapid response to technical issues to minimize downtime and maintain productivity. Requirements 2+ years of IT experience, with at least 1 year in user support within a cloud‑first, modern IT environment. 1+ years of experience in a high‑growth SaaS environment. Proficiency in Okta identity and access management. 1+ year of experience using Jamf to manage Mac OS. Equal Opportunity Employer We are an Equal Opportunity Employer and believe that a diverse workforce belongs at Oscar. We cultivate an environment where people can be authentic and find belonging and support while on the mission to improve health care. Reasonable Accommodation Oscar applicants are considered solely on the basis of their qualifications, without regard to disability or accommodation. If you require reasonable accommodations during the application process, please contact the Oscar Benefits Team at View email address on click.appcast.io. Artificial Intelligence (AI) Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. #J-18808-Ljbffr