Human Resources Director

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents. Director, Resident Screening & Risk Strategy (Multifamily) Job Title: Director, Resident Screening & Risk Strategy (Multifamily) Location: Norfolk, VA or Greater Dallas Area, TX (Candidate must reside in either location) This position's posted compensation range is based on the Norfolk, VA labor market. Actual compensation will be determined based on factors including, but not limited to, geographic location, relevant experience, qualifications, and business needs. Compensation for candidates residing in the Dallas, TX market may vary from the posted range. Overview The Director, Resident Screening & Risk Strategy provides strategic leadership, oversight, and governance of Harbor Group’s resident screening programs across the multifamily portfolio. This position sets the enterprise screening strategy, ensures legal and regulatory compliance, elevates risk-management practices, and drives continuous improvement in applicant screening processes. The Director oversees the Multifamily Screening Manager and partners closely with Operations, Revenue Management, Marketing, Legal, and external vendors to ensure screening practices optimize both compliance and property performance. Key Responsibilities Strategy, Governance & Policy Leadership Develop and own the enterprise-level screening strategy, ensuring policies support revenue goals, risk mitigation, and Fair Housing compliance. Establish the framework for rental qualification criteria, verification standards, credit/criminal evaluation, and portfolio-wide screening settings. Approve all policy changes and ensure the Manager executes implementation and documentation. Evaluate emerging legislation, industry trends, and best practices; proactively update the screening strategy to maintain compliance and competitive strength. Compliance Oversight & Risk Management Serve as the primary owner of screening compliance standards, ensuring alignment with federal, state, and local regulations. Oversee enterprise audit functions, including quarterly risk reviews, system configuration audits, and vendor performance assessments. Lead escalations related to screening disputes, adverse action trends, regulatory inquiries, and higher-risk applicant issues. Develop enterprise-level risk mitigation strategies and collaborate with Legal as needed. Cross-Functional & Executive Collaboration Partner with senior Operations, Asset Management, and Revenue leaders to ensure screening policies align with revenue, occupancy, and portfolio goals. Work closely with Marketing and Operations on applicant quality trends, fraud deterrence, and workflow improvements. Serve as senior point of contact for external screening vendors and negotiate contract terms alongside Procurement. Present screening performance, risk findings, and policy recommendations to executive leadership. Program & Process Optimization Direct the development and enhancement of screening workflows, technology capabilities, and system configuration across multiple platforms. Identify opportunities to streamline processes, reduce application friction, and improve applicant quality. Champion initiatives to enhance fraud detection, identity verification, and data accuracy. Leadership & Team Management Supervise and mentor the Multifamily Screening Manager, setting priorities, workflows, and developmental goals. Oversee training strategy while delegating delivery and content execution to the Manager. Build a culture of accountability, collaboration, and high performance across the screening team. Portfolio Analysis & Reporting Review portfolio-level screening performance and trends, including approval/denial rates, adverse action trends, risk flags, and revenue impacts. Direct the Manager to produce routine market assessments, data audits, and reporting packages. Prepare executive-level insights and recommendations based on data trends and risk analysis. Qualifications Bachelor’s degree required; advanced degree or compliance certification preferred. 6-8+ years’ experience in tenant screening, compliance, Fair Housing, policy development or related field required. Demonstrated leadership experience managing direct reports or a large-scale program. Strong understanding of tenant screening procedures, air housing laws, and regulatory compliance requirements. Proven ability to collaborate cross-functionally and influence senior stakeholders. Exceptional analytical, strategic-thinking, and communication skills. What We Offer Competitive Salaries & Bonuses Medical, Dental & Vision Plans 401(k) Plan with Employer Matching Contributions Paid Time Off (PTO) & 10+ Paid Holidays Paid Parental Leave Paid Birthday Off (Multifamily) Flexible Spending Accounts Company-Paid Long-Term Disability Company-Paid Life Insurance Short-Term Disability Health Savings Account with Employer Contributions Pre-Tax Commuter Benefit (Corporate) Wellness Perks FinFit Financial Wellness Program Legal Resources Employee Apartment Discount Employee Referral Program Employee Assistance Program Tuition Reimbursement Insta Pay Eligible Volunteer & Community Service Opportunities Employee Recognition & Awards Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria. Veteran Friendly This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered. Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. #J-18808-Ljbffr