Student Services Analyst (Short-Term/Open Until Filled)

Student Services Analyst (Short-Term/Open Until Filled)

Job ID: 321150
Location: South Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range


$51,558.00 - $67,025.00/annually, DOE

Grade


114

Work Schedule


Monday - Friday, 8am - 5pm or 9am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm

No remote or hybrid work option is available for this role.

Work Calendar


12 Months

Funding Information


This is a short-term assignment with a projected end date of 06-30-2026 with renewal based on available funds and the needs of MCCCD.

Maricopa Summary


Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?


Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Campus Statement


South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.

Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.

Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.

Benefits


The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary


South Mountain Community College is hiring a Student Services Analyst (Academic Advisor). As an Academic Advisor, you'll play a vital role in guiding students toward success! You'll provide personalized support to help them navigate course selection, registration, transfer pathways, and academic goals while connecting them with essential resources.

Beyond advising, you'll drive student success initiatives by implementing Guided Pathways, collaborating with faculty and student services, and leading training sessions. You'll also engage in outreach, recruitment, and retention efforts, ensuring students stay on track. By assessing learning outcomes and analyzing program data, you'll help shape and improve advising strategies. If you're passionate about empowering students and making a lasting impact, this role is for you!

As a strengths-based institution, we are dedicated to helping you determine and understand your own personal strengths, and will help you maximize them in the pursuit of your educational and career goals. Please visit the link below to learn more about South Mountain Community College.




Essential Functions


45% - Provides professional, end-to-end academic advising to a caseload of students, supporting their learning, persistence, and degree completion. Offers one-on-one and group advising on onboarding, retention, and academic success. Guides students in goal setting, decision-making, degree and certificate options, transfer pathways, course selection, registration, and academic progress using PeopleSoft and other technology. Identifies opportunities such as extracurricular activities, study abroad programs, research, and internships. Advises students on options best suited to their goals, interests, and skills. Serves as the primary liaison, connecting students with academic and personal resources, including tutoring and counseling. Conducts proactive follow-ups to ensure progress and monitors academic performance using reporting tools.

25% - Supports change management efforts related to Guided Pathways and case management advising. Serves as an institutional resource to enhance advisement for student success. Collaborates with academic units and student services across colleges and the district to provide comprehensive academic support. Acts as a liaison to students, faculty, staff, and external groups. Coordinates with College and District partners to promote programs on campus and in the community. Develops and delivers training for faculty and staff on advising-related topics. Interprets and explains College and Maricopa Community College District policies on admissions, curriculum, advising, student success, and degree completion. Works with faculty and counselors to develop student success courses. Supervises and provides direction to undergraduate student workers, evaluates their performance, and provides feedback. Handles sensitive issues requiring confidentiality and escalates matters to senior leadership when necessary.

15% - Researches program opportunities, industry trends, best practices, and emerging technologies. Coordinates projects related to student learning, success, and retention. Leads outreach, recruitment, and retention efforts, including new student orientations and information sessions. Engages with student organizations and develops program resources, presentations, reports, and promotional materials.

15% - Develops and assesses student learning outcomes. Conducts evaluations, analyzes program data, and measures effectiveness to improve student success. Implements and refines processes and procedures, making recommendations for program improvements.

Minimum Qualifications


Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.


Desired Qualifications


A. Master's Degree in Academic Advising, Education, Counseling, Sociology, any liberal arts or sciences discipline, or related field.
B. One (1) or more years of providing academic or career advising in a college or university setting.
C. One (1) or more years experience with guided pathways providing student support and academic program selection using Fields of Interest (meta-majors)
D. One (1) or more years experience working with cohorts of students in a high volume, fast-paced environment
E. Experience using online student information systems (for example, Peoplesoft)

How to Apply


Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.


Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date


Open until filled

First Review of applications will be March 19, 2025 .

Applications received on or after the review date may not be screened

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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