Customer Service Representative / Team Support
$18 - $25 per hourA&E Plumbing, Heating & Air
Customer Service Representative
Benefits: 401(k), 401(k) matching, competitive salary, dental insurance, employee discounts, health insurance, opportunity for advancement, paid time off, training & development, vision insurance
This is a long-term posting that will remain open until filled. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
- Answer all incoming calls by the second ring
- Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
- When staff members aren't available to take their phone calls always give the caller a choice of leaving voice mail or a message.
- Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
- Maintain customer database.
- Take customer payments
- Email customer invoices or receipts
- Assist with simple on call messages of cancelations, payments, receipts or estimates
- Answer simple customer questions
- Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
- Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
- Assist team members with simple tasks
- Needs to have great attention to detail
- Needs to possess strong organizational skills
- Proficient at multi-tasking
- Above Average computer skills
- Needs strong verbal and written communication skills
- Strong Team orientation
- Other projects or duties as assigned
Experience with Service Titan a PLUS! Compensation: $18.00 - $25.00 per hour Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.
A&E Plumbing, Heating & Air$45k - $65k
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