Executive Director - Area Product Owner Credential Eligibility

Job Description

Join a team that protects millions of customers with a seamless experience. In this role, you will modernize how credentials are made available and governed so authentication stays strong, scalable, and easy to use.

As an Area product owner credential eligibility in Trust and security authentication , you lead the strategy and design of a modernized application that manages credential availability and risk-based eligibility rules across channels. You partner with engineering and design to deliver reusable platform capabilities, and you collaborate with fraud strategy and journey owners to prioritize roadmaps, measure performance, and retire legacy systems responsibly. You champion customer trust by setting clear outcomes and using data to guide continuous improvement.

Job responsibilities

• Lead the availability and eligibility team and two agile delivery teams responsible for maintaining existing applications while designing and delivering a single modernized application.
• Manage the rollout of new and enhanced credentials to support strong authentication needs and platform standards.
• Drive transition of existing journeys and endpoints to enable broader credential access and support decommissioning of legacy systems.
• Partner with risk strategy to define and deliver eligibility rules on required timelines.
• Consult with journey product owners and design partners on credential and journey delivery to ensure a consistent customer experience.
• Ensure strong delivery discipline across prioritization, inbound intake, backlog health, testing, release readiness, and production validation.

Required qualifications, capabilities, and skills

• Eight or more years of experience designing and delivering authentication, fraud, or security controls across digital and non-digital channels.
• Product feature development and delivery experience in cloud environments.
• Working knowledge of National Institute of Standards and Technology guidance and Fast Identity Online standards and how they influence credential design, delivery, and customer behavior.
• Strong ability to develop and execute complex strategies across a portfolio, and communicate complex concepts clearly to technical and non-technical audiences.
• Experience working in the customer identity and authentication domain within a financial institution, payment services provider, or relevant vendor.
• Strong technology awareness, including mobile app patterns, threat and attack vectors, and ability to manage multiple initiatives simultaneously.
• Experience with agile product development and the software delivery life cycle.
• Experience influencing teams that are geographically distributed and culturally diverse.
• Proven ability to resolve conflict, make complex decisions using judgment and analysis, and deliver under tight timelines.
• Familiarity with microservices, application programming interfaces, cloud technologies, and user interfaces.
• Bachelor’s degree in engineering, computer science, information technology, finance, business, or a related field.

Preferred qualifications, capabilities, and skills

• Experience modernizing authentication capabilities by migrating off legacy platforms while maintaining availability and controls.
• Experience defining reusable platform services used across multiple channels and journeys.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.