Customer Operations Supervisor - Onboarding & KPIs
Custom Goods LLC
Custom Goods Logistics is looking for a Customer Service Supervisor/Manager in Fontana, California. This role is crucial in providing high-level customer service while overseeing daily operations and driving customer satisfaction. The ideal candidate will have supervisory experience and a background in distribution or 3PL environments. The position emphasizes strong leadership, excellent communication skills, and the ability to manage data reporting for customer service practices. Join us in making a positive impact on our customers’ experiences. #J-18808-Ljbffr
- ...Custom Goods LLC is looking for a Customer Service Supervisor/Manager to lead day-to-day operations within the customer service function. You will manage customer satisfaction, oversee training, and report on key performance indicators. The ideal candidate will have supervisory...Suggested
$109.44k - $198.36k
...TikTok Shop - Last Mile Operations Manager, Carrier Management Location... ..., aging, damage/loss, and customer complaints Conduct regular... ...- Track and analyze carrier KPIs and operational metrics... ...partners Support carrier onboarding, training, and operational alignment...SuggestedContract workTemporary work- ...Objective In this role, the Customer Service Supervisor/Manager provides a high... ...will oversee the day‑to‑day operations within an assigned... ...Service, Technical Support, Onboarding, order delivery, and warehousing... ...measuring CS practice KPIs across departments. Capture...SuggestedWork at officeLocal areaFlexible hours
$18.25 - $23.3 per hour
...Manager Deliver a customer centric shopping experience... ...effective front-end operations and expectations. Lead... ...; achieve your KPIs and manage your team to... ...needed Assist with the onboarding of new Team Members... ..., please contact your supervisor so that we may engage...SuggestedFull timePart timeLocal areaNight shiftWeekend workEarly shift$97.2k - $151.2k
...TikTok Shop - Operations Quality Monitoring Manager, Sorting Center Location: Fontana Employment Type: Regular Job Code: A95338... ...Centers (SCs) nationwide. Conduct real-time monitoring of core KPIs—including sorting accuracy, lead-time fulfillment, and parcel...SuggestedTemporary workLocal area- ...equipment failures, or driver delays Escalate service risks and operational incidents according to defined escalation paths Execute... ...warehouse operations and wave scheduling Exposure to transportation KPIs such as on-time departure/arrival, dwell time, and cancellation...Flexible hoursShift workNight shiftEarly shift
- ...shaping an exceptional experience for our customers and for each other. Compensation &... ...team Win the day: set the game plan, drive KPIs, celebrate wins, course-correct fast Own... ...cleanliness, equipment/vendor coordination Operate with excellence: cash/POS controls, reporting...Hourly pay
$18.5 - $38.25 per hour
...through leadership, coaching, and operational excellence. You set the tone... ...experiences and resolve customer issues effectively.* Lead customer... ...& Leadership*** Recruit, onboard, and develop diverse talent;... ...underperformance.* Set clear goals, review KPIs (traffic, conversion, UPT,...Minimum wageSeasonal workFlexible hoursShift workNight shift$27 - $34 per hour
...Success Leader – Workforce Operations (Gig Workforce) Gig Worker Success... ..., and quality delivery of customer goods and service. This role... ...develops relationships with supervisors, leaders, local EB team,... ...to create solutions Audits onboarding requirements and confirms new...Hourly payDaily paidFull timeWork at officeLocal areaRemote work$80k - $140k
...Role We are seeking a Platform Customer Sales Manager to develop and... ...3PL networks. Identify and onboard new platform and channel partners... ...discussions. Coordinate with Operations and Customer Success teams to... ...partnership opportunities. KPIs Number of platform...$18.5 - $38.25 per hour
...through leadership, coaching, and operational excellence. You set the tone... ...experiences and resolve customer issues effectively. Lead customer... ...repeat business. Recruit, onboard, and develop diverse talent;... ...underperformance. Set clear goals, review KPIs (traffic, conversion, UPT,...Minimum wageSeasonal workFlexible hoursNight shift- ...presence in the Western United States. The Opportunity: Have fun! Hustle! Make it happen! Join the Metroll Sales team today! The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach...Work at office
$18.5 - $21 per hour
...associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand... ...experience which maximizes sales/KPIs and drives customer loyalty in... ...Indirect Controls Exercised by the Supervisor Task Level High The amount of discretion...Full timeWork at officeFlexible hours$19.65 - $23.65 per hour
...and greatest in gaming products to our customers. As a leading global retailer of video... ...the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell... ...store associates have completed all onboarding, job training, and compliance training...Full timeLocal areaImmediate startWorldwideFlexible hoursShift workNight shift3 days per week- ...CMA CGM is looking for a Sr Operations Manager located in Fontana, California. This role focuses on overseeing logistics operations in a startup distribution center, ensuring operational excellence and compliance with all company standards. You will lead operational activities...
- ...TikTok (FBT) via seamless integrated FBT product solution and operation. We are looking for a highly analytical and operationally strong... ...changes, tooling updates, or training - Support carrier onboarding, readiness reviews, and operational playbooks SOP Design &...Shift work
- ...freight, rail services, trucking, customs clearance, warehousing, cargo... ...Responsibilities Source and onboard new carriers, including... ...external partners to ensure smooth operations Coordinate daily capacity... ...transportation networks Track carrier KPIs (on-time delivery, cost,...Local area
$80k - $120k
...Account Executive should be responsive to the customer, ensuring expectations are met and... ...internal pricing analysts. Effectively onboard new customers through a thorough explanation... .... Communicate potential gaps to operational resources with the end goal of improving...Flexible hours$80k - $100k
...fulfillment, and data intelligence, we operate end-to-end logistics services... ...businesses and enhance customer experience. Our integrated... ...operations teams Support onboarding and early-stage account stabilization... ...Analysis Track sales KPIs, revenue forecasts, and...Full timeContract workWorldwideOverseas- ...APM Terminals is seeking an Operations Supervisor in Fontana, California to lead and oversee operations at a transportation terminal. This role manages a team of up to 150 employees and coordinates freight operations across multiple shifts. The ideal candidate has at least...Shift work
- ...TikTok (FBT) via seamless integrated FBT product solution and operation. Formulate and promote Standard Operating Procedures (SOPs) for... ...Centers (SCs) nationwide. Conduct real-time monitoring of core KPIs—including sorting accuracy, lead-time fulfillment, and parcel...
- ...are responsible for building and maintaining strong long‑lasting customer relationships. Account Managers should have excellent... ...external stakeholders. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships...Contract work
- ...guidance. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical)... ...guidance. Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP...Contract work
$25 per hour
...Job Category: Sales & Store Operations Full-Time On-site Rate... ...to achieve or exceed sales, KPIs, and profitability goals through... ...guarantee consistently high customer experience within the Store... ...recruiting and hiring process, onboarding training, and overall...Hourly payFull timeTemporary workSeasonal workLocal areaWorldwideFlexible hoursNight shift$70.3k - $100k
...smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse... ...of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience...Full timeWorldwideOverseas$65k - $90k
...Account Executive to join our field sales team providing front-line customer service helping families navigate the home financing process.... ...and support, including NMLS exam preparation and structured onboarding to support ramp up and long-term success. Tools to help you...Local areaImmediate startWorldwideRelocation$70.3k - $100k
...$100,000 + Annual Bonus Job Type: Full-Time Responsibilities Operational Quality Monitoring: Conduct daily monitoring of project performance... .... Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience....Full time$70.3k - $100k
...+ years of experience in logistics or account management. Responsibilities include operational monitoring, process optimization, and cross-functional collaboration to meet customer KPIs. A competitive salary of $70,304 - $100,000 plus bonus is offered along with opportunities...- ...solutions Maintain consistent communication and provide excellent customer service Participate in training, coaching, and development... ...Training Provided No experience needed. Our structured onboarding and ongoing coaching programs are designed to help you succeed...Remote workWork from home
$71k - $80k
..., Center Managers, and Sales Operations to identify high-value opportunities... ...from first contact through onboarding. Success is measured by; i)... ...in CRM systems, meet defined KPIs, and monitor market and... ...are committed to providing our customers and patients with the best possible...Contract workWork at officeMonday to FridayNight shiftWeekend work
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