Experience Support Consultant

About the job Experience Support Consultant


Position Overview
We're currently growing our remote team and looking for motivated, detail-oriented individuals to join us as Experience Support Consultants. In this role, you'll assist clients in organizing and managing their travel plans, ensuring every step of the process is smooth, accurate, and stress-free.

You'll play a key role in delivering a positive client experience by keeping information organized, communicating updates clearly, and supporting clients from the early planning stages through final confirmations. This is a great opportunity for individuals who enjoy helping others and want the flexibility of working from home.


What You'll Be Doing

• Connect with clients to understand travel preferences, goals, and timelines
• Assist with building and coordinating personalized travel arrangements
• Research and compare options for accommodations, transportation, and activities using approved systems
• Share updates on booking progress and upcoming steps
• Provide clear, helpful recommendations based on client needs and budgets
• Respond to questions via phone, email, and online communication platforms
• Support itinerary updates, changes, and follow-up requests
• Keep accurate and organized records within internal systems
• Participate in onboarding and continued training sessions

What You'll Receive

• 100% remote work environment
• Flexible scheduling options
• Structured onboarding to help you get started confidently
• Ongoing training and skill development
• Access to travel tools, platforms, and supplier networks
• Incentive programs and travel-related perks
• Opportunities for growth and advancement within the team

What We're Looking For

• Strong communication skills with a customer-focused mindset
• Organized and detail-oriented approach to tasks
• Ability to manage multiple responsibilities independently
• Comfortable using basic computer systems and online tools
• Reliable internet connection
• Positive attitude and willingness to learn

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, and other hiring regions