Store Manager

Overview A Barnes & Noble bookstore is a gathering place for readers and the community. As a Store Manager (SM), your key focus and responsibility is the smooth running of your store. You lead, develop and work through your team and Cluster to ensure the store is delivering expected results. The effectiveness of your team reflects your ability to lead and motivate that team. You will be expected to deliver results through your ability to inspire and support your team. Responsibilities Lead the store team with kindness, fairness and respect, creating a positive working environment and reinforcing standard procedures across all store operations. Ensure Firm understanding and consistency of all Bookstore Basics and maintain the store’s presentation to expected standards. Maintain strong operational standards with a well-organized stockroom and backstock; receive and shelve deliveries in a timely manner. Provide commercial direction, presentation and execution across the Front of Store (FOS) and table displays, highlighting key titles and promotions. Maintain strong section detail and appropriate stock levels; work with the Inventory Cluster Support (ICS) team to ensure appropriate offerings. Maintain a well-presented Children’s Department with clear ownership, balanced stock, a strong commercial offer and a welcoming space. Execute and understand Specialty visual merchandising, replenishment and disciplines to deliver Gift and FOS presentation, Toys & Games, and other non-book sections correctly. Support café standards and foster a positive culture of partnership within the café team while actively promoting Membership and book picks. Deliver good service by keeping the FOS well covered and ensuring the team are proactive in greeting and offering help to customers in an unobtrusive, natural way. Provide friendly, knowledgeable and professional service at the registers; work with Membership, Our Monthly Picks and other store services to achieve sales objectives. Effectively sell Our Monthly Picks and gauge how well the bookseller behaviors are embedded and demonstrated by the team in a natural and engaging way. Prioritize health, safety and loss prevention standards; demonstrate de-escalation techniques and handle emergencies, including Code Adam and other procedures when needed. Ensure roster alignment with the budget so scheduling balances to run the store smoothly, collaborating with Rota Cluster Support (RCS) and, when needed, with Recruiter Cluster Support (RC). Lead the team to strong, consistent performance through clear communication and accountability. Each Barnes & Noble bookstore is the product of its leadership, who supports the bookselling and café team. You will be expected to deliver results through your ability to inspire and support your team. Leadership and Development Assess the capabilities and potential of the store team fairly, conducting reviews consistently and promptly. Prioritize individual development, meeting store demands and coordinating with the People Cluster Support to do so. Hold the store team accountable for consistent standards, addressing opportunities promptly and fairly. Lead with kindness, fairness and respect, fostering a positive working environment for the team. Communicate company messages to the store team clearly and consistently, sharing feedback with the Cluster, Area, or Home Office resources as needed. Demonstrate integrity and personal credibility to inspire engagement and performance within the team and Cluster. Be resilient under pressure, remaining equitable and focused on goals and objectives. Be open to learning, listen to feedback, and actively work to improve and develop. Seek to use strengths at the cluster level and collaborate with others to support outside the store and cluster partnerships. Work proactively to remedy weaknesses and develop strengths through continual learning to progress in personal development and career ambition. Acknowledge and discuss personal weaknesses and how to address them. All this work requires physical activity including prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if needed to collaboratively support the wider Cluster. As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster. You will comply with all company policies and procedures. Details Auto req ID 89963BR Employment Type Full-Time City Minot State North Dakota EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact View phone number on click.appcast.io. #J-18808-Ljbffr