Assistant Restaurant Manager | Full Time

Omni Orlando at ChampionsGate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation; this four‑diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk‑out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850‑foot lazy river. Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match. Overview Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities Shift & Staff Management Responsible for assigned shift and assisting in overall management of the department. Supervise and coordinate assigned shift. Assist in overall supervision of the department as outlined in the manager's job description. Check staff punctuality. Hold pre‑meal meetings. Observe, teach, and correct staff's service. Follow up on established training steps. Participate in interviewing new employees. Complete associates' schedule by Tuesday in OnTrack. Conduct ATGT and submit date/time before each month end. Guest Service & Satisfaction Handle guest comments and complaints. Ensure guest satisfaction. Communicate with guests and receive feedback. Monitor each guest's experience. Stay on the floor during peak hours. Examine food preparation and beverage presentation. Handle any guest complaint. Monitor timely tray pick‑up from guest floors. Operational Duties Complete environmental checklist for dining room. Spot check liquor pars. Order daily supplies. Maintain condition of dining room. Prepare maintenance requests and follow‑up. Perform any other duties assigned by management. Qualifications 2 years of experience in Food and Beverage Supervision or Management role preferred. Must have the ability to manage deadlines. Understanding of Food and Beverage financials including cost and par controls is preferred. General knowledge of Microsoft Word, Excel, and PowerPoint. Must have a strong attention to detail as well as strong customer service skills. Must have Food Handler and TIPS certified. Must be able to work a flexible schedule including weekends and holidays. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr Omni Hotels & Resorts