Technical Program Manager, Public Sector

Scale's Public Sector customer base is growing rapidly, and you will ensure that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you are a catalyst, willing to go deep, get technical, and drive change. You are the ultimate hands‑on leader, triaging customer issues and support, using data and analytics to align internal resources around Scale's hardest problems, and driving the creation of tools that add direct value to Scale's Public Sector customers. All of this serves an ultimate goal of delivering outsized value in supporting our Public Sector customer's AI/ML objectives. Your natural inclination is to dive into both technology and organizational processes to craft effective solutions and gain efficiencies. You are biased towards finding not just one‑off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of driving technical projects to completion, and stewarding lasting organizational change. And you are naturally empathetic, have high EQ, and excel at building long‑term relationships through diligent problem solving, domain competence, and thoughtful, strategic discussions. Responsibilities Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains Lead a cross‑functional team to exceed the customer's AI/ML objectives Manage the long‑term health of the customer base by identifying and preempting areas of risk or concern Strategically identify ways we can make customer success repeatable and solve issues for future customers Address engineering problems alongside the product development teams Qualifications An active TS/SCI clearance (Full Scope Polygraph is a nice to have) 3+ years of experience succeeding in stakeholder management or customer‑facing role A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A deep understanding of ML operations process A track record of structured, analytics‑driven problem‑solving Excellent verbal and written communication skills Ability to be forward deployed and willingness to travel at least 25% of the time (50% travel is a nice to have) Benefits Compensation packages at Scale for eligible roles include base salary, equity, and benefits. Salary range for Washington dc is $187,200 — $234,000 USD. Benefits include comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, generous PTO, and a commuter stipend. Equal Employment Opportunity We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. Accommodations We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at View email address on click.appcast.io. Please see the United States Department of Labor's Know Your Rights poster for additional information. Compliance We comply with the United States Department of Labor's Pay Transparency provision. We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information. #J-18808-Ljbffr Scale AI, Inc.