Key Account Manager (Baltimore)

We are a growing specialty manufacturing company serving customers in the life sciences, laboratory, food safety, and industrial sectors. We are seeking a motivated and organized Key Account Manager to support and grow customer relationships while helping manage day-to-day commercial operations.

This position is ideal for a sales professional with a few years of experience who is looking to grow within a technical manufacturing environment. Experience in biotech, microbiology, laboratory products, or culture media is a strong plus.

Key Responsibilities:

• Manage and grow relationships with existing customer accounts
• Coordinate customer meetings, follow-ups, and ongoing communication
• Maintain accurate customer activity and sales pipeline information within Pipedrive CRM
• Manage and update customer price lists and commercial records
• Assist with quotations, order coordination, and customer support activities
• Collaborate with operations, quality, and supply chain teams to support customer needs
• Support new business development efforts and lead generation activities
• Prepare sales reports, account summaries, and customer forecasts
• Interface with Microsoft Dynamics GP ERP system for order, pricing, and customer information management
• Help ensure a high level of responsiveness and customer satisfaction

Qualifications:

• 2–5 years of experience in sales, account management, business development, customer support, or a related commercial role
• Strong written and verbal communication skills with the ability to communicate professionally and confidently with customers, distributors, and internal teams
• Comfortable leading customer conversations, facilitating meetings, and maintaining productive ongoing client relationships
• Possesses a proactive and customer-focused sales mindset with the ability to identify opportunities, follow through on action items, and help drive account growth
• Strong organizational and time management skills with the ability to manage multiple customer accounts and priorities simultaneously
• Experience using CRM systems required; Pipedrive experience preferred
• ERP experience is a plus, particularly Microsoft Dynamics GP
• Biotech, microbiology, laboratory products, manufacturing, or culture media experience
• Proficient in Microsoft Office applications including Excel, Outlook, and Teams
• Self-motivated, dependable, and comfortable working in a fast-paced small business environment

What We Offer:

• Collaborative and entrepreneurial work environment
• Exposure to domestic and international customers
• Hybrid and remote flexibility available based on business needs and schedule
• Opportunity for professional growth within a specialized and growing biotechnology manufacturing company

Schedule & Compensation:

• Full-time, on-site position (Monday–Friday); some travel may be required
• Salary range of $75,000–$100,000 annually, plus performance-based bonus
• Benefits package includes health insurance benefits, three weeks of paid time off (PTO), ten paid holidays annually, and a 3% company retirement plan match