Case Administrator (Legal Services/Administrative Support)

This position is also eligible for quarterly performance-based incentives. The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data. This position offers a remote work arrangement. Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off. Associate's degree in business or related field, or equivalent combination of education and experience Minimum three years of experience in customer service, case administration, or legal environments Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis) Comfort with web-based systems and adaptability to new technologies, including AI-related tools The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.