Receptionist - State Farm Agent Team Member

Director of First Impressions (Front Office Leader)

This is NOT just a "front desk" job. This is the front line of our mission - the person who determines whether a customer trusts us, stays with us, and ultimately allows us to change their life.

We are a high-performing State Farm agency focused on changing lives through our sales process, developing people through mentorship, and serving our community with excellence. We don't just sell insurance - we help people understand risk and make better decisions for their future.

As our Director of First Impressions, you are the first voice people hear, the first face people see, the tone setter for the entire customer experience. You are responsible for turning every interaction into Trust, Confidence, and Opportunity.

Core Responsibilities

• Customer Experience Excellence - Greet every customer with energy, professionalism, and warmth - Create a "wow" first impression in person and on the phone - Ensure every customer feels known, valued, and cared for
• Call Management & Opportunity Creation - Answer inbound calls with confidence and control - Route calls effectively to the right team member - Identify opportunities for: - Reviews - Appointments - Coverage conversations
• Office Environment Leadership - Maintain a clean, professional, welcoming office - Ensure lobby reflects our brand and standards - Coordinate hospitality (coffee, water, materials, etc.)
• Team Support & Culture Contribution - Assist team with administrative flow - Support daily team meeting readiness

This is not vague. You will be measured. - Call answer rate & quality - Customer satisfaction feedback - Office readiness / professionalism - Contribution to team culture

Core Values

We are looking for someone who possesses these qualities: - Stewardship – You take ownership - Integrity – You do what's right, always - Achievement – You want to win - Constant Growth – You get better every day

What We're Looking For: - High energy and positive attitude - Strong communication skills - Ability to stay organized under pressure - Coachable mindset

Why This Role Matters: You are the first domino. If you win: - Customers stay - Referrals increase - Sales improve - The team wins

This role is a launchpad. High performers can grow into a fully licensed team member which includes: Customer Care Representatives, Sales Representatives, Leadership track. Compensation: $40,000.00 - $50,000.00 per year

Do you want to work with someone who will help you achieve YOUR goals?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Scott Cameron - State Farm Agent!

About Our Agency

• I have been a State Farm agent since 2001.
• I am a second generation State Farm agent.
• I am a proud graduate of University of Central Florida.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program Qualifier
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.