System Administrator - Portland, ME

Job TitleKey Results Area #1: Take Ownership of the Customer's Technological SuccessBuild long-term relationships with customersEnsure customers data and network security is maintained with industry best practicesDesign, estimate, quote, and implement solutions to solve customers' problemsProvide fast response times for customersInteract with the accounting department on the customers' behalf and describe value for work performedAbility to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a clientKey Results Area #2: Being a Valuable Team MemberProvide a good example of S. J. Rollins culture and valuesBe on time for work and scheduled meetingsParticipate in regular team and company meetingsTake responsibility for personal and career developmentTake responsibility for the training and education of less experienced team membersEntry KnowledgeMeet or exceed responsibilities and expectations of Senior Technical Support SpecialistSkill LevelMinimum Experience Level: 3 yearsA fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to:Maintain and administer our full stack of technologySolve most end-user issuesInstall most network hardware with minimal assistanceResponsibilitiesAssist Senior System Administrators and Network Engineers with projectsAssist lower-level technicians in building their knowledge and experienceIndependently manage billable time through onsite appointments and help desk ticketsServe as primary contact for select group of clientsEffective communication with client from problem definition and cost estimate through follow-up of successful solutionEstimate and quote sales for any product in inventory including hosted servicesRecognize business opportunities from clients and propose solutions with minimal input from Team LeaderAccept assignment of emergency phone as requiredAble to discover value add work for customers, and significantly reduce reliance on help desk to receive workExpectationsAdhere to policies and procedures as outlined in the Employee HandbookMeet or exceed the billable hours per day expectations established at each performance reviewBest indicator of success is to work 5 days a week and be on time for work each dayShow a good attitude towards people and a willingness and passion to learn new skillsHigh-level client communication (inc. conflict resolution) in writing and in personDemonstrate critical thinking and decision-making skills while working towards a solutionProactively manage a client's IT infrastructureBegin development of high-level skills in a given IT disciplineDevelop strong relationships with clients that result in an increased reliance on you for IT needsMaintain a flexible schedule to allow for periodic night/weekend work and out of state work.Benefits:Health CareDentalVisionLife InsuranceRetirement PlanProfit Sharing