Member Services Representative - Portland, ME

Member Service Representative

Trellis Health

Portland, Maine

Trellis Health is seeking Member Service Representatives for their location in Portland, Maine to play a vital role in supporting both administrative functions and Member care within their healthcare clinics.

Requirements:

• Office experiencerequired,medical office preferred.
• Excellent organizational skills, with the ability to perform, manage, and appropriately prioritize multiple tasks.
• Familiarity with and ability to effectivelyutilizegeneral office equipment.
• Ability to interact with diverse populations with care and empathy and to engage in active listening.
• Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
• Strong computer skills.
• Ability to read, understand, and follow verbal and written instructions.
• Ability to work independently and as a team member with minimal direct supervision.
• Ability to interact effectively as a member of an interdisciplinary health care team.
• Ability tomaintaina calm demeanor and to make sound decisions in challenging situations.
• Ability tomaintainpatient confidentialityin accordance withorganizational policy and regulatory requirements.

Benefits:

• Rewarding opportunity with an employer who is building a new model of primary care while delivering it in real time, grounded in relationships, access, and collaboration
• Payrangeis$19.50-$25.00 per hour and will becommensuratewith experience.
• Medical, Dental and Vision options
• HSA
• Retirement plan options
• Generous PTO and paid holidays

Responsibilities:

• Answer and manageincoming calls, tests,and emailmessages timely, with a consistentlyhigh levelof professionalism and courtesy.
• Schedule Member appointments and manage appointment bookings, changes, confirmations, and cancellations.
• Greet Members upon arrival at the clinic and register and/or check in Members in the computer systems.
• Respond to inquiries from Members, caregivers, and other stakeholders promptly and professionally, upholding Trellis Health's commitment to exceptional customer service by actively listening to, empathetically responding to, and effectively resolving Member inquiries and concerns.
• Manage Member data, collecting, verifying, entering, andmonitoringMember information with strict adherence to federal, state, and organizational confidentiality policies.
• Perform general office and administrative tasks, including, but not limited to, making copies, sending/distributing faxes, opening and sorting incoming mail, filing paperwork,maintainingrecords, andassistingwith office organization.
• Participate in the referral process according to established clinic procedures.
• Maintain working knowledge and understanding of insurance plans.
• Maintain dailyproviderschedules.
• Scanandmaintainmedical records.

Trellis Health works as an integrated team across primary care, physical therapy, behavioral health, pharmacy, population health, and operations. If you thrive in environments where the path isn’t fully drawn, where possibility outweighs predictability, and where compassion drives every decision, you’ll fit here. Trellis offers great benefits, growth opportunities and the creativity and pace of a startup.