Service Coordinator

Job Description

Job Description

Service Coordinator

Overview

• Partnering with a growing, operations-focused company supporting field-based service teams
• Plays a central role in coordinating jobs, resources, and logistics from quote through completion
• Highly cross-functional position working with technicians, internal teams, and customers
• Based on-site in the South Puget Sound region

The Role

• Core operations role responsible for scheduling, coordination, and job execution support
• Acts as the hub between field teams, internal departments, and customers
• Ideal for someone who thrives in a fast-paced, detail-driven environment with multiple moving parts

What You’ll Do

• Schedule and dispatch service jobs based on technician availability, skillset, and urgency
• Adjust schedules in real time to account for changes, delays, or resource constraints
• Coordinate parts, tools, and materials with purchasing and warehouse teams
• Ensure all equipment and materials are ready for job execution
• Arrange travel logistics for technicians when required
• Coordinate shipments and transportation of materials and equipment to job sites
• Communicate with customers regarding quotes, scheduling, and updates
• Prepare and send quotes, and follow up for approvals prior to scheduling
• Conduct post-job follow-up with technicians to capture feedback and job details
• Ensure all service documentation is accurate and complete
• Prepare job data for billing, including labor, materials, and parts used
• Track and account for inventory usage within internal systems
• Support reporting on scheduling, job completion, and operational performance
• Identify opportunities to improve processes and efficiency

What We’re Looking For

Required

• 5+ years of experience in scheduling, operations coordination, or administrative support
• Strong proficiency in Microsoft Excel, including data organization and basic analysis
• Experience working with scheduling or inventory management systems
• Exceptional attention to detail and organizational skills
• Strong communication skills with a customer-focused approach
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with a proactive approach

Preferred

• Experience supporting field service, technical teams, or warehouse operations
• Familiarity with procurement, inventory tracking, and billing processes
• Ability to work cross-functionally with multiple stakeholders

Compensation and Benefits

• Base salary: $60,000 to $75,000 depending on experience
• Health, dental, and vision coverage
• Paid time off
• Ongoing training and development

Company

• Family owned business.
• Focused on efficiency, reliability, and strong customer outcomes
• Emphasis on process improvement and operational excellence

Orin Rice is a Seattle based Recruiting Firm specializing in Sales in the Great Seattle/Bellevue area. Visit our website at for more information or to view our other roles.

Company Description

Orin Rice is a Seattle based Recruiting Firm specializing in Sales in the Great Seattle/Bellevue area. Visit our website at for more information or to view our other roles.