Service Center Coordinator

Job Description

Job Description

POSITION TITLE: Service Center Coordinator

GENERAL STATEMENT :

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SCOPE OF POSITION :

The Service Center Coordinator is responsible for the overall operation and coordination of the South King County Service Center in partnership with the local Service Committee. This position oversees daily service delivery, social service programs, financial and administrative functions, volunteer management, community outreach, and seasonal programs. The coordinator ensures services are delivered in a professional, compassionate, and compliant manner consistent with Salvation Army policies, division standards, and funding requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Program & Operational Oversight

• Provide day-to-day operational oversight of the Service Center
• Manage multiple priorities, deadlines, and service demands in a fast-paced environment
• Ensure compliance with Salvation Army policies, program guidelines, and division standards
• Respond calmly and professionally to crisis situations
• Attend staff, agency, and division meetings as required

Social Services & Client Support

• Interview and assess clients in a respectful, client-centered, and non-judgmental manner
• Determine eligibility and provide financial assistance in accordance with established guidelines
• Maintain accurate and confidential client records and service documentation
• Provide referrals to internal and external community resources
• Respond to client calls, emails, and walk-in requests within established timeframes

Financial & Administrative Responsibilities

• Perform daily banking functions, including deposits and voucher processing
• Track budgets and provide financial stewardship for Salvation Army funds and donations
• Record, inventory, and report all in-kind donations
• Prepare required reports and documentation for supervisors, funders, and audits

Volunteer Coordination

• Recruit, train, supervise, and support volunteers
• Increase and sustain volunteer engagement throughout South King County
• Provide leadership, guidance, scheduling, and recognition for volunteers

Community Relations & Outreach

• Represent The Salvation Army at community meetings, events, and partner agencies which includes driving to various events
• Coordinate and facilitate monthly Service Committee meetings
• Promote Salvation Army programs through presentations, outreach efforts, and community partnerships

Seasonal & Special Programs

• Coordinate and support seasonal and ongoing programs, including but not limited to:
• Christmas Assistance & Distribution, including driving to various sites
• Red Kettle Campaign
• Summer Camp
• Back-to-School Assistance
• Support emergency preparedness planning, training, and coordination for the Service Center

Other Responsibilities

• Perform other duties as assigned in support of Service Center objectives and mission

EDUCATION AND WORK EXPERIENCE :

• High school diploma or equivalent required
• Minimum of three years of experience in one or more of the following fields in community-based programs, volunteer management, nonprofit work, or social services

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

• Strong organizational, time management, and multitasking skills
• Ability to work independently and collaboratively as part of a team
• Detail oriented and attention to detail
• Self starter
• Strong use of the English language in verbal and written communication
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Project management skills
• Strong analytical and research skills
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Ability to organize and Motivate groups of people
• ability to build and sustain effective relationships across diverse communities

SOFTWARE-RELATED SKILLS :

• Proficiency with Microsoft Office Suite including 365, Word, Excel, Outlook, and Teams; Microsoft PowerPoint required
• Graphic design skills. Ability to create basic outreach, informational, and marketing materials (flyers, signage, presentations)
• Working knowledge of integrated database applications and ability to use new software programs with basic training.
• Ability to operate standard office equipment (computer, printer, scanner, multi-line phone system)
• Experience with data entry, reporting systems, and tracking spreadsheets
• Proficient typing skills (60 words per minute)

PHYSICAL REQUIREMENTS :

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer

• Ability to lift up to 30 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information
• Ability to operate a motor vehicle

Additional Requirements

• Pass a Motor Vehicle Records check in compliance with The Salvation Army’s policy
• Must pass The Salvation Army ‘s in-house yearly driving test
• Must possess a valid Washington State driver’s license
• Must be 21 years of age to drive a Salvation Army vehicle.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.