Front Desk Representative (Bilingual English and Spanish)

Job Description

Job Description

IRIS Rheumatology & Immunology – Front Desk Medical Receptionist

Job Posting for ZipRecruiter

Position Title: Front Desk Medical Receptionist
Location: IRIS Rheumatology & Immunology
Employment Type: Full-Time- Bilingual (English and Spanish )

Position Summary

IRIS Rheumatology & Immunology is seeking a professional, compassionate, and highly organized Front Desk Medical Receptionist to serve as the first point of contact for our patients. The ideal candidate will provide exceptional customer service while ensuring efficient front office operations, patient scheduling, insurance verification, and accurate patient registration. Medical receptionists are responsible for greeting patients, scheduling appointments, answering phones, managing patient records, and maintaining a positive patient experience.

Essential Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming calls and respond to patient inquiries.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co-pays, balances, and process patient payments.
• Register new patients and update demographics and insurance information.
• Scan and upload documents into the electronic medical record (EMR).
• Maintain patient confidentiality and HIPAA compliance.
• Coordinate patient flow and communicate with providers and clinical staff.
• Manage incoming faxes, referrals, and correspondence.
• Ensure front desk and waiting areas remain organized and welcoming.
• Assist with appointment reminders and follow-up calls.
• Support administrative projects and other duties assigned by management. (Indeed)

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of medical front desk or healthcare customer service experience preferred.
• Experience with EMR systems .
• Knowledge of insurance verification and patient registration processes.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced medical environment.
• Professional appearance and positive attitude.
• Bilingual English/Spanish preferred.

Skills Required

• Patient scheduling
• Insurance verification
• Medical terminology
• Data entry accuracy
• Telephone etiquette
• Time management
• Problem-solving
• Team collaboration
• HIPAA compliance
• Microsoft Office and EMR proficiency

Benefits

• Competitive salary
• Paid Time Off
• Health Benefits
• Professional Growth Opportunities
• Supportive Team Environment

IRIS Rheumatology & Immunology is committed to providing exceptional patient care and creating a welcoming experience for every patient who enters our practice.