Operational Supervisor (Repair Center)

Operational Supervisor (Repair Center) Opportunity in California

Ultimate Staffing Services is actively seeking an experienced Operational Supervisor to join their client's dynamic team in California. This role requires a dedicated professional with a strong background in managing repair center operations and a passion for leading and developing teams.

Responsibilities

Top 3 Priorities:

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  Team supervision and leadership
  
  



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  Relevant industry experience within a repair shop, service center, manufacturing, or operations environment
  
  



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  Strong computer skills including CRM, ticketing systems, inventory management, reporting, and organization
  
  

Key Responsibilities:

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  Supervise and support a team of 10-15 employees, including Receivers and Repair Technicians.
  
  



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  Monitor daily operations within receiving and repair center stations.
  
  



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  Track and prioritize work orders, repair tickets, and operational workflows.
  
  



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  Coordinate activities with Testing Engineers and other cross-functional team members.
  
  



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  Conduct daily meetings and communicate operational priorities.
  
  



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  Monitor inventory control, tool organization, and asset tracking.
  
  



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  Provide status updates and progress reports to internal stakeholders and requestors.
  
  



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  Review productivity, workflow efficiency, and operational metrics.
  
  



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  Ensure work orders are completed accurately and on time.
  
  



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  Assist in building processes and improving operational efficiencies.
  
  

Work Environment:

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  Warehouse and repair center setting
  
  



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  Fast-paced environment
  
  



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  High volume operation handling approximately 50-100 work orders per week
  
  



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  Collaborative culture with strong interaction between operations, engineering, and repair teams
  
  

Communication Breakdown:

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  Approximately 30% customer/requestor updates and progress reporting
  
  



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  Approximately 25% email communication
  
  



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  Primary focus is operations, receiving, repair coordination, and supervision
  
  



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  Minimal traditional customer service (approximately 1%)
  
  

Qualifications

Required:

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  Previous supervisory experience
  
  



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  Experience in a repair center, service center, manufacturing, warehouse, or operations environment
  
  



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  Strong organization and inventory control experience
  
  



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  Experience with work orders and ticketing systems
  
  



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  CRM experience
  
  



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  Strong computer proficiency and reporting skills
  
  



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  Ability to manage multiple priorities in a fast-paced environment
  
  



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  Strong communication and leadership skills
  
  

Preferred:

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  Mandarin bilingual required (as they will be communicating with overseas team)
  
  



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  Experience supervising technicians or repair personnel
  
  



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  Experience working with inventory management systems
  
  



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  Degree preferred but not required
  
  

Requirements

Education requirement is High School.

Work Hours

Schedule: Friday, Saturday, Sunday, Monday, Tuesday. OFF Wednesday & Thursday.

Hours: 8:00 AM - 5:00 PM

Benefits

Background and drug screen required.

Additional Details

Max Pay: $35 per hour.

Min Pay: $30 per hour.

Around 0% travel time.

This job is a supervisor position.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.