eCommerce Platforms Manager

Fujifilm's consumer e-commerce business runs on a composable stack: commercetools for commerce, a headless front end, a product personalization engine, Klaviyo for lifecycle marketing, and supporting tools for content, search, analytics, and customer support. This role keeps that stack running well day to day and helps shape where it goes next. The Manager, E-Commerce Platforms is the team's hands-on owner for platform administration and vendor operations across our direct-to-consumer (DTC) storefronts. You will administer our SaaS tools, manage day-to-day vendor relationships, and support evaluations of new components such as CMS, search, and marketing tools. You will take operational vendor work off the Senior Director's plate so the department can focus on strategy and growth. This is a strong fit for someone with a few years of platform or marketing technology experience who wants to grow into composable commerce architecture and vendor strategy. You will work closely with Product Owners, Business Analysts, Analytics, Marketing, IT, Procurement, Legal, and our systems integrator partners. Company Overview At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: Job Description Responsibilities Platform administration Administer platform settings, user access, roles, environments, API credentials, and integrations across commercetools, Klaviyo, and related SaaS tools. Manage license and seat counts, usage-based costs, and platform spend against budget. Coordinate vendor-driven changes such as version upgrades, deprecations, and new feature rollouts. Keep administration procedures, runbooks, and access records documented and audit-ready. Vendor management Serve as the day-to-day contact for SaaS vendors: support tickets, escalations, account reviews, and roadmap briefings. Track contracts, renewal dates, and SLAs, and flag cost or risk issues to the Senior Director early. Prepare renewal and contract materials for Procurement and Legal. Coordinate with systems integrator partners on platform configuration and admin tasks, alongside Product Owners. Sourcing and evaluation Support evaluations of new composable components: gather requirements, build vendor shortlists, schedule demos, and run scoring. Research the market for headless CMS, search, marketing automation, and other composable tools, and summarize options and trade-offs. Maintain a current map of the stack: components, integrations, data flows, owners, contracts, and renewal dates. Direct-to-consumer and marketing tools Act as technical admin for Klaviyo and other marketing tools: integration health, data feeds, event tracking, and consent settings. Work with Marketing and Analytics so customer, order, and behavioral data flows correctly between commerce, email, and analytics tools. Help launch new DTC capabilities such as personalization, loyalty, reviews, and on-site search improvements. Cross-functional partnership Give Product Owners and Business Analysts input on requirements that touch platform capabilities or vendor limits. Work with IT and Security on access reviews, vendor security assessments, and compliance requirements. Required Skills/Education Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience. 3 to 4 years of experience in e-commerce technology, platform administration, digital product, or marketing technology. Hands-on administration of at least one e-commerce platform (commercetools, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, Adobe Commerce, or similar) or marketing automation platform (Klaviyo, Braze, Iterable, Salesforce Marketing Cloud, or similar). Day-to-day experience working with SaaS vendors on support, account management, or renewals. Took part in at least one software evaluation or vendor selection. Working knowledge of APIs, integrations, and data flows between commerce, marketing, and analytics systems. Coding not required. Strong organization and documentation habits. Clear written and verbal communication with technical teams and business stakeholders. Desired Skills Hands-on experience with both a commerce platform and a marketing automation platform. Exposure to headless or composable commerce (MACH) architecture. commercetools or Klaviyo certification. Experience with headless CMS platforms (Contentful, Contentstack, Amplience, Storyblok, or similar) or search tools (Algolia, Elasticsearch, Bloomreach, Constructor, or similar). Familiarity with GA4, Google Tag Manager, and customer support platforms such as Intercom. Experience working with offshore or nearshore systems integrators.Exposure to consumer privacy and compliance requirements (CCPA/CPRA, CAN-SPAM, TCPA, PCI, accessibility). Background in consumer products, photo, or DTC retail. Current stack: commercetools, Frontastic, Mediaclip, Klaviyo, Google Tag Manager, GA4, Intercom. Salary and Benefits $96,000.00 plus bonus depending on experience Medical, Dental, Vision Life Insurance 401k Paid Time Off #LI-Remote EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on click.appcast.io). Software Powered by ICIMS #J-18808-Ljbffr Fujifilm