Medical Spa Receptionist

Receptionist Position

We are seeking a polished, warm, and highly organized Receptionist to be the face and first impression of our spa. In this role, you will manage front-desk operations, create exceptional client experiences from the moment guests walk through our doors, and support our clinical team with seamless scheduling and administrative coordination.

Greet and check in clients with a warm, professional, and welcoming demeanor

Answer multi-line phone calls, respond to emails, and manage online inquiries in a timely manner

Schedule, confirm, and reschedule client appointments using spa management software (e.g., Vagaro, Mindbody, or similar)

Process payments, gift card sales, product purchases, and manage the point-of-sale system accurately

Maintain detailed client records, intake forms, and consent documentation with strict confidentiality (HIPAA compliance required)

Coordinate closely with licensed aestheticians, nurses, and providers to ensure smooth patient flow

Educate prospective clients on available services, treatment packages, and promotional offers

Manage front desk inventory including retail products and reception supplies

Uphold spa cleanliness standards in the reception and waiting areas

Handle client concerns with professionalism, empathy, and solution-oriented communication

Support social media check-in promotions, loyalty programs, and review generation initiatives

Assist with special projects, events, or administrative tasks as directed by management