HVAC Commercial Service Technician IV

Welcome!

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Under general supervision, performs diagnostic and service work on commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

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Why You Should Join the Engineering Excellence Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

What you’ll enjoy:

• Competitive pay: $25.00 to $55.00 per hour (based on experience)

• Company-provided service vehicle so you can focus on the job, not the commute

• Comprehensive medical, dental, and vision insurance

• 401(k) with company benefits to help you plan for the future

• Paid Time Off because work life balance matters

• Ongoing training and career development with opportunities to advance

• A team that values safety, quality workmanship, and supporting one another

Job Summary

Performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other technicians, performs service work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager

Key Responsibilities:

• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls

• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

• Completes routine maintenance and equipment cleaning as needed or required

• Responsible for delivery and removal of parts and equipment needed to complete service work

• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.

• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

• Promotes products and services to the customer.

• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for

• Represents the company professionally, honestly, and ethically in all business matters and activities

• Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.

• May be responsible for completing material requisition forms and related administrative activities.

• Assists the Field Supervisor or management with site supervision, planning, and estimating

• Assists the Field Supervisor or management with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction

• Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned

• Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately

• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately

• Corrects substandard acts or conditions within area of control

• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)

• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn

• Complies with the general rules as prescribed by company program(s) procedure(s)

• Operates devises or equipment as prescribed by company program(s) or procedure(s)

• Participates in any safety initiatives, teams, or committees

• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents

• Does not perform any act that may endanger the safety or well-being of others

• Does not engage in any pranks, contests, or rough boisterous behavior

• Works in compliance with applicable legislative requirement

Qualifications:

• High school diploma or GED with additional training and 5 plus years’ experience 10 years experience for level IV in HVAC with technical training certification required

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

• EPA 608 Universal required

• OSHA safety certifications preferred

• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories

• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment

• Proficient and able to operate all necessary tools and equipment to perform various service projects

• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on commercial HVAC equipment

• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision

• Proficient and able to install a basic duct fitting

• Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, gas fired equipment, hot water systems, steam boiler systems, chill water systems, computer room units, humidifiers, and related equipment with little to no supervision

• Ability to calculate heat gain and loss on commercial buildings using approved methods ·

• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

• Effective and efficient time-management and organizational skills

• Valid driver’s license with acceptable driving record

• Available to work flexible hours and on-call shifts as needed

• Ability to stand and walk and to climb ladders to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.

• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas

• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception

• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Engineering Excellence Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Engineering Excellence.

Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email View email address on aiapply.co

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Minimum Experience: 10+ years Minimum Education: High School Diploma/GED

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on aiapply.co