Project Manager

Project Manager

Federal Services Division

The Project Manager serves as the senior-most on-site leadership role responsible for supporting day-to-day management and oversight of the contract. This position acts with full delegated authority and provides operational leadership across all guard force functions to ensure mission-critical readiness, regulatory compliance, and contract performance. The PM ensures execution of all directives received from leadership, synchronizes operations across all installations, and provides hands-on supervision during surge periods or emergency events.

Essential Duties and Responsibilities:

• Manage all security services and related operations for assigned contract(s), with full authority to make contract-related decisions and ensure all contractual requirements are met.
• Coordinate and implement contract-specific policies, SOPs, post orders, and operational directives in alignment with company leadership and federal stakeholders.
• Provide direct oversight, supervision, and support to site-level supervisors, Security Officers, and administrative staff to ensure compliance with performance, safety, quality, and certification standards.
• Ensure all posts are properly staffed with qualified personnel; prepare and manage staffing schedules to meet contract requirements while controlling labor costs and maintaining accurate timekeeping and payroll records.
• Maintain real-time awareness of guard force status and operational conditions; coordinate adjustments in response to mission needs, emergencies, or surge requirements.
• Serve as the primary liaison for daily operational updates, incident escalation, interagency coordination, and compliance tracking with clients and stakeholders.
• Ensure compliance with all contract deliverables, including scheduling, physical fitness, firearms training, background clearances, uniforms, and certification requirements.
• Conduct scheduled and unscheduled post inspections; review inspection results, quality control findings, reports, and training gaps to support continuous improvement initiatives.
• Recruit, interview, onboard, train, coach, evaluate, and discipline personnel as appropriate; document performance actions and make hiring, promotion, and termination recommendations in accordance with company policy and applicable laws.
• Prepare, review, and submit required operational, staffing, incident, and compliance reports.
• Support contract startup, transition, and turnover activities, including staffing optimization and onboarding.
• Be available during normal working hours within 30 minutes and after hours, weekends, or holidays within two hours to address deficiencies or operational issues.
• Perform additional related duties as required to support business and contract objectives, while not performing Security Officer duties while serving in the Project Manager role.

Supervisory Responsibilities:

• Manages subordinates who supervise armed officer employees. Responsible for the overall direction, coordination, and evaluation of the sites.
• Directly supervises approximately 100 +/- hourly employees.
• Carries out management and supervisory responsibilities in accordance with the organization's policies and applicable laws.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Analytical – Collects and researched data; Uses intuition and experience to complement data; Designs work flows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics;
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things;
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness;
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Change's approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications:

• Minimum of five (5) years of specialized experience including: project development and implementation from inspection to deployment; expertise in management and control of funds and resources using complex reporting mechanisms; and demonstrated capability in managing multi‐task contracts or subcontracts of various types and complexity.
• Shall have a bachelor's degree in any field of study or have substantial and verifiable law enforcement, military or business management experience, which demonstrates individual's capacity to effectively manage a security force and contract/task order equivalent to scope, magnitude, and complexity as described in this contract.
• Prior experience managing large-scale security operations across multiple sites or jurisdictions, preferably for federal entities.
• Strong working knowledge of contract compliance requirements, including guard force scheduling, clearance, physical fitness standards, and weapons licensing.
• Ability to lead in high-tempo, mission-sensitive environments and make real-time decisions that affect personnel and mission outcomes.
• Must be able to obtain and maintain appropriate security clearances as defined by the contract's site specific-requirements.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating policies, and maintenance instructions and procedure manuals.
• Ability to write routine reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of customers or employees or organization.

Mathematical Skills:

• Ability to calculate figures and amounts such as overtime, payroll, payrates, bill rates, work hours, complex schedules, discounts, commissions and percentages.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Payroll systems; MS Office ( Word, Excel, Outlook) software skills. Incumbent will be trained in corporate programs for payroll, scheduling, and audit/inspection.

Certificates, Licenses, Registrations:

• Current/ valid state driver's license
• CPR/AED/First Aid Certification

Other Qualifications:

• Must be a citizen of the United States and be at least 21