Technical Delivery Manager

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen‑fast. Team Lead, Technical Delivery Management responsibility for Technical Delivery Managers who assist clients through the implementation and ongoing support of our product suite, with a specific focus on GTM Studio, RingLead, and API. This is a high‑visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications. What you’ll do Lead a team of high‑performing Technical Delivery Managers, providing hands‑on guidance and support to clients during the initial implementation and ongoing support of GTM Studio, Ringlead, and API within internal systems. Coordinate team workflows to achieve optimum quality and efficiency while keeping customer expectations as a top priority. Achieve operational effectiveness within the Integration Implementation team to meet company and departmental goals. Establish protocols, set goals and expectations, and provide guidance to team members. Perform weekly, monthly, and quarterly audits of team performance. Prepare reports, dashboards, and key information on the success rate of Integration implementations and deliver those reports to executive team members. Maintain a clear understanding of application integrations within CRM/MAT environments, particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and available solutions. Engage in clear dialogue with clients to customize the Ringlead Integration implementation, ensuring deployment aligns with client business needs. Deploy strong troubleshooting skills to diagnose and resolve unforeseen issues during implementation. Serve as a primary liaison to Product Management and Engineering teams to identify, catalog, and escalate product defects and/or insufficiencies. Train, coach, collaborate, and troubleshoot with team members to better serve customers and internal stakeholders. Serve in the calendar rotation for multiple Integration implementations and assist the team as necessary. Assist in creating technical “how‑to” documents when necessary. Perform a variety of professional tasks that require creativity, imagination, and a thorough understanding of employee and customer expectations. Other related duties as assigned. What you bring At least 3+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience. Bachelor’s Degree preferred. Experience supervising a team in a fast‑paced environment preferred. Highly familiar with both Salesforce and ability to navigate within Salesforce environments; Salesforce Administrator Certification and/or Salesforce Platform App Builder certification preferred. Well‑versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes. Certification and/or familiarity with Marketo, HubSpot, Eloqua, Microsoft Dynamics, and/or Salesforce Admin is a strong plus. High capacity to learn and understand technical infrastructure and troubleshooting processes. Excellent communication skills, including issue tracking, triaging, and crisis management. Proven ability to manage multiple priorities simultaneously. Strong attention to detail and self‑directed problem solving. Ability to adapt and pivot in a fast‑paced, ever‑changing environment. $58,100 — $91,300 USD We offer comprehensive benefits, including holistic mind, body, and lifestyle programs designed for overall well‑being. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software‑based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available. ZoomInfo is a proud equal‑opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. #J-18808-Ljbffr