Customer Service Representative

Description

Who We Are:

Rentals To Go was founded in Norwich, New York in 2000 as a portable toilet business. Today our business includes offices in Texas, Florida, and several branches across Upstate New York. We have done business across the United States and expanded our services to much more than portable toilets to include portable: bunk houses, campers, flushable restroom trailers, laundry facilities, mobile command centers, light towers, refrigeration units, water storage containers, temporary fencing, and generators.

Our mission is to make life better for our customers by providing superior equipment and services and consistently creating the best home away from home experience. As we continue to grow and expand, we remain committed to maintaining a safe work environment for our employees and a family-like culture.

We provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, health care opportunities, 401k matching, paid holiday and more.

Job Overview:

Rentals To Go is seeking a Customer Care Representative (CCR) which is an essential partner in the Rentals To Go (RTG) inbound sales process. The inbound and outbound service support provides front-line support through multiple channels (phone and email) to RTG customers. The CCR is responsible for providing an exceptional customer experience while discovering and resolving customer concerns in a professional and timely manner. This role should have a clear understanding of RTG’s sales process, service model, and methodology as well as system and product knowledge. We are looking for someone who has a positive and professional attitude, enjoys problem solving and thrives in a fast pace rewarding environment.

Responsibilities:

• Professionally and accurately answer a high volume of inbound calls.
• Answering questions about RTG products or services.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Delivering information about RTG services.
• Providing proactive customer outreach.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Follow up on outstanding accounts and coordinate with customers to secure payment.
• Process credit card payments, checks, and other forms of payments received.
• Generate Accounts Receivable and Cash reports and summarize key trends for management.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time; Salary

Requirements

Qualifications:

EDUCATION and/or EXPERIENCE REQUIRED

• High School Diploma, GED or equivalent combination of education and experience.
• 1-2 years of customer care experience preferred
• Sales oriented background preferred SKILLS
• Strong PC proficiency - MS Office, MS Excell
• Able to work independently with minimal supervision
• Time management, organization
• Strong written and verbal communication skills
• Decision making and problem solving abilities
• Teamwork with all levels of our organization
• Patience and empathy
• SALARY
• Salary is commensurate with experience.

Skills:

• Strong communication skills, both written and verbal
• Excellent time management, organization, and follow-up
• Detail-oriented with a strong service mindset
• Effective decision-making and problem-solving abilities
• Proven ability to work collaboratively across teams and departments
• High proficiency in Microsoft Office Suite (including Excel) and ability to efficiently navigate company systems and tools

Work Location: This position will be based at the physical location and is not a remote position.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business need.