Customer Service Representative

Job Title: Customer Service Representative Company: Blueox Corporation Location: Oxford, NY FLSA Status: Non-Exempt Position Overview Blueox Corporation is seeking a professional, organized, and customer-focused Customer Service Representative to join our team. This individual will serve as a primary point of contact for customers, providing exceptional service and support while assisting with scheduling, account inquiries, and general customer needs. The Customer Service Representative will work closely with internal departments to ensure efficient communication and a positive customer experience. Key Responsibilities Answer incoming customer calls, emails, and inquiries in a professional and timely manner. Assist customers with account questions, service requests, scheduling, billing inquiries, and general support. Maintain accurate customer records and documentation within company systems. Coordinate with internal departments to resolve customer concerns and ensure customer satisfaction. Provide information regarding company products, services, and promotions. Handle customer concerns with professionalism, patience, and problem-solving skills. Follow company procedures and maintain confidentiality of customer information. Contribute to a positive team environment and assist with additional duties as assigned. Qualifications: Previous customer service, administrative, or office experience preferred. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to multitask and prioritize responsibilities in a fast-paced environment. Proficiency with computers, Microsoft Office, email systems, and customer management software. Strong problem-solving and customer service skills. Professional demeanor and positive attitude. 401(k) Employee assistance program Health insurance Health savings account Paid time off Parental leave Referral program Vision insurance Blueox Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Blueox Energy Products & Services