General Manager / Quick Service Dessert Bakery

General Manager - Crumbl Cookies

Are you a results-driven leader with a passion for building high-performing teams and delivering exceptional customer service? Crumbl Cookies, the nation’s fastest-growing cookie company, is looking for a talented General Manager. Our bakeries operate Monday-Saturday, with Sundays always off. Join us in creating memorable dessert experiences with our rotating weekly flavors, open-concept kitchens, and famous pink box!

Overview

As a  General Manager , you’ll oversee one of our bakery locations, responsible for staffing, scheduling, production, inventory management, and customer service. You will lead a team of 15-35, ensuring operational excellence, financial performance, and exceptional customer experiences.

Why You Should Apply

• Sundays Off : Guaranteed day of rest.
• Performance-Based Bonuses : Achievable, results-oriented incentives.
• Leadership Autonomy : Make decisions, build, and train your team.
• Professional Growth : Develop leadership, customer service, and business management skills.
• Comprehensive Benefits : Including health, dental, vision insurance, and paid time off.
• Dynamic Work Environment : Weekly rotating menu and fast-paced atmosphere.

Key Responsibilities

1. Operations Management : Oversee staffing, inventory, scheduling, and front-of-house operations.
2. Team Leadership : Hire, train, and lead a service-driven team.
3. Financial Oversight : Control labor costs, manage inventory, and achieve financial targets.
4. Customer Service : Ensure outstanding guest experiences, exceeding satisfaction metrics.
5. Strategic Planning : Implement marketing and operational strategies to drive sales.
6. Quality Control : Maintain high standards of food safety, cleanliness, and quality.
7. Accountability & Stewardship : Lead with integrity, promoting a culture of responsibility.

Qualifications

• 1-3 years of management experience in food and beverage, quick-service restaurants, or bakery settings.
• Proven ability to hire, train, and develop talent.
• Strong financial management skills with a results-oriented mindset.
• Hands-on leadership with strong communication and organizational abilities.
• ServeSafe Ohio Manager Level II certification (or ability to obtain).
• Familiarity with scheduling, inventory, and POS systems like WhenIWork, Workstream, and Slack is a plus.

Compensation & Benefits

• Competitive salary with performance-based bonuses
• Paid certifications and ongoing training
• Health, vision, and dental insurance
• Paid vacation time and technology reimbursement
• Sundays off and one additional day off mid-week
• Shortened hours on major holidays

Join Our Team!

If you are a dynamic, results-oriented leader, apply today to become a part of the Crumbl family and help lead our team to success.

At Crumbl Cookies, we're more than just cookies—we’re an experience. As the nation's fastest-growing cookie brand, we've redefined what it means to indulge in a sweet treat. With our unique rotating flavors, you’ll find something new to love every week. Our open-concept kitchens invite you to see the magic behind each batch, while our iconic pink box adds a touch of joy to every purchase. Crumbl is where passion meets flavor, and we're looking for dedicated individuals to be part of this exciting journey. Join us and be a part of something special!