Senior Business Intelligence Analyst

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Supports the Payment Network Office within Consumer Lending Products in optimizing credit card interchange revenue. Monitors and validates cardholder maintenance files submitted to payment networks, ensuring data accuracy, completeness, and timely processing for Account Level Management. Analyzes spend assessment data to identify trends, anomalies, and key drivers of interchange revenue. Maintains and enhances reporting processes to validate interchange rates, ensuring alignment with contractual terms while identifying discrepancies and optimization opportunities. Delivers actionable insights that inform business decisions and network strategy.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• Bachelor's Degree in Business Administration, Statistics, or related field

• 5-7 years of experience in data analysis and reporting

• Working experience working with SQL and Power BI

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180

• 5510 Heritage Oaks Drive, Pensacola, FL 32526

• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• 2025 PEOPLE® Companies That Care

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• Forbes® 2026 America's Best Large Employers

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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page ( of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 30725