Operational Key Account Manager - Healthcare

Work with Regional Account Management on a defined list of Key Accounts Ensure customer satisfaction and profitable growth Organize & Ensure follow up performance review (KPIs, Volumes, Action plan..) Drive regular workshops (internal/network + customer) to review processes, performance Prepare & participate to periodic business reviews (weekly, monthly, quarterly, annual..) Interact with customer to understand their demand / requirements Assist Global account Management during tender process Implement tenders with Implementation team + new projects Suggest new routings, optimization Resolution of complaints + investigation Liaise with purchasing department (cost optimization, new routings) Prepare technical & commercial proposals for new solutions Requirements Educational background (bachelor’s degree preferred, master’s degree advantageous) Specific logistics and or multi-national focus 3+ years of proven track record in International Supply Chain and Logistics 3+ years of experience in commercial negotiations Experience in leading a virtual team Network management experience (3+ years) Compliance understanding Mature judgment and decision-making Acute cultural and global awareness Emerging market experience Superior communication skills, both written and spoken Advanced presentation skills (concise & convincing) Core Competencies Demonstrates expertise in International Supply Chain and Logistics, with a strong focus on customer satisfaction, commercial negotiations, and network management. Proven ability to lead virtual teams and implement effective solutions in a multi-national context. Hard Skills Logistics Management Performance Review Tender Process Implementation Technical Proposal Preparation Cost Optimization Soft Skills Superior Communication Skills Mature Judgment Decision-Making Cultural Awareness Presentation Skills Industry Keywords Key Accounts Customer Requirements Action Plan Emerging Market Experience Compliance Understanding #J-18808-Ljbffr Jobtailor