Charlotte - FT Call Center Agent I- September

Join The American Red Cross

By joining the American Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Where Your Career is a Force for Good!

Key Responsibilities:

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals.
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
• Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.
• The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.

Standard Schedule:

• Sunday 11:30am- 8:30pm, Monday Thursday 12pm- 8:30pm ( Friday & Saturday OFF)

Pay Information:

• The salary range for this position starts at $ 16.00/ hr. + Shift Differential.
• Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
• You will be eligible to participate in an incentive plan based on annual individual and organization performance.

Qualifications:

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Computer experience, excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

Benefits for You:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.