Service Coordinator

Job Title: Service Coordinator More Than Scheduling. You’re the Strategy Behind the Day. At Tony’s Plumbing, Heating & Air, a great Service Coordinator does more than manage a calendar. You align the right technician with the right job, ensure they’re prepared for each call, and create a positive experience for our customers and team. We’re looking for someone who thrives in a fast-paced environment, thinks on their feet, solves problems quickly, and knows how to keep people moving in the right direction. If you’ve worked in restaurant management, hospitality, event planning, dispatch, or customer service, your experience may be exactly what we need. You don’t need home serviceexperience—we can teach you the trade. About Tony’s Since 1994, Tony’s Plumbing, Heating & Air has built a reputation for doing things the right way: standing by our work, supporting our team, and delivering an exceptional customer experience. We ask a lot of our Team Members, and we also invest in them. Our team is built on trust, accountability, and a shared commitment to excellence, creating an environment that is professional, growth-minded, and genuinely supportive. What You’ll Do Build and manage the daily service schedule to maximize technician productivity, response times, and efficiency. Match technicians to service calls based on skills, location, urgency, and customer needs. Adjust schedules quickly when challenges arise, jobs run long, or appointments change. Prepare technicians with customer history, equipment information, open estimates, and other relevant details before each call. Communicate with customers about appointments, arrival times, delays, and changes. Handle inbound calls professionally, resolve customer concerns, and create a positive customer experience. Follow up on estimates, memberships, and outstanding opportunities to help convert them into scheduled appointments. Partner with the Service Manager to support technician performance and daily operations. Ensure service calls are accurately documented, coded, invoiced, and closed out in ServiceTitan. Maintain accurate customer records and assist with job costing, administrative tasks, and Project Coordinator coverage as needed. What Success Looks Like You’ll know you’re making an impact when technicians are productive, customers feel informed and taken care of, schedules run efficiently, and every service call is properly closed out. What We’re Looking For 1–2+ years in a fast-paced, customer-facing coordination role such as restaurant management, hotel front desk, event planning, service coordination, dispatch, or call center. Home services experience is a plus, not a requirement. Experience with scheduling, reservation, POS, or CRM software. No ServiceTitan experience? We’ll train you. Comfort with Microsoft Office, plus strong typing and data entry skills. Excellent verbal and written communication. The ability to juggle many priorities at once without dropping details. A natural problem-solver who works well independently and as part of a team. Compensation & Benefits Pay: $23–$27 per hour, depending on experience. Employer-Paid Medical Coverage: Tony’s covers 100% of the employee-only premium for our base medical plan. Dental Vision Company sponsored $25,000 life insurance. 401(k) with a 4% company match. Paid time off and paid holidays starting on Day 1. A supportive team culture with opportunities for professional growth. Schedule & Location Monday–Friday, 7:00 AM–4:00 PM; with occasional overtime On-site position; remote and hybrid work are not available. Ready to Make an Impact? If you’re organized, resourceful, customer-focused, and ready to help drive a successful service day, we’d love to meet you! Equal Opportunity Employer: Tony’s Plumbing, Heating & Air is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs, without regard to legally protected characteristics. #J-18808-Ljbffr Tony's Plumbing Service