Customer Experience Representative I

About AbbVie At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit Follow Allergan Aesthetics on LinkedIn. Customer Experience Representative (CXR) – Therapeutic Department Customer Experience Representatives (CXR) that support the Therapeutic department receive calls and emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders for the Botox Therapeutic businesses. CXRs serve as first-line representatives responsible for handling inbound/outbound call and email inquiries, processing transactions, and acting as subject matter experts as needed. Representatives are responsible for order processing and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships. Responsibilities Manage 50-100 call and email interactions per day including inbound and outbound calls and emails. Examples of interactions include product orders and updates, status of deliveries, and resolving call inquiries. Use critical thinking skills to resolve inquiries to meet service levels. Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up. Deliver an excellent customer experience while acting in a professional and courteous manner. Requirements 2-4 years of Customer Service experience, preferably in a Contact Center environment. Experience working with MS Office. Attention to detail and ability to multitask. Effective communication skills. Associate Degree OR High School Diploma and equivalent relevant experience. Key AbbVie Competencies Positive "all for one" approach to team deliverables and priorities. Build strong relationships to enable higher performance. Learns fast, grasps the "essence" and can change course quickly where indicated. Raises the bar and is never satisfied with the status quo. Creates a learning environment and is open to suggestions. Desired Qualifications SAP, CRM, Salesforce, or Business Systems experience preferred. Medical Device or Pharmaceutical experience strongly preferred. Education Associate Degree OR High School Diploma and equivalent relevant experience. Benefits and Compensation We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees. The compensation range described below is based on the job grade for the position, but may be modified. The job is eligible to participate in short-term incentive programs, with rewards subject to company discretion. Equal Opportunity AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer, Veterans, Disabled. US & Puerto Rico only—learn more about equal employment opportunity at US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: #J-18808-Ljbffr