Market Research Analyst

Role Description

We are seeking a Market Research Analyst to join our team and support both our extensive and well-established Voice of the Customer (VoC), as well as our growing Voice of Employee (VoE) programs. The incumbent will assist with the implementation and analysis of ASME’s quantitative research focusing on customer and employee needs, satisfaction, and feedback on ASME's products, programs, and services.

• Manage programming and deployment of surveys and polls and lead development of cross-tabs.
• Assist with writing/editing reports and presentations of findings for stakeholders.
• Contribute to all phases of research design.
• Support delivery of actionable insights that drive revenue, net margin, customer/constituent acquisition, retention, engagement, and strong customer experience and satisfaction.
• Collaborate on initiatives aimed at continuous VoC program improvements, including implementation of new feedback collection tool and advanced analytics.
• Contribute to the ongoing growth and refinement of the VoE program.
• Assist with development, maintenance and tracking of ASME-wide VoC-based KPIs and Dashboards.
• Maintain and manage central repository of Market Intelligence research reports.
• Support development and implementation of the new ASME customer panel.
• Stay current on market research methodologies, data gathering techniques, and market trends across relevant industries.

Qualifications

• Bachelor’s degree or additional equivalent work experience.
• Minimum of 5 years’ experience in market research within a corporate or vendor environment.
• Strong knowledge of quantitative and qualitative research methodologies/practices and statistics preferred.

Requirements

• Communication – Strong verbal, written, story-telling, and interpersonal skills.
• Relationship Management – Ability to work well with teams in diverse, complex, and changing environments.
• Problem Solving – Ability to identify key issues, gather data to investigate those issues, and develop actionable recommendations.
• Project Management – A detailed approach and ability to manage multiple projects and priorities.
• Technical – Advanced Excel skills and deep proficiency with Power Point.
• Strong knowledge and use of statistical methodologies and tools.
• Extensive experience programming and deploying surveys with Qualtrics or similar survey utility.

Benefits

• This role is eligible for a remote work arrangement.

Company Description

ASME is proud to be an Equal Opportunity Employer. At ASME, we nurture an inclusive environment, and we encourage, support, and celebrate diversity in the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex (including pregnancy), national origin, age, gender identity & expression, sexual orientation, genetic information, citizenship status, disability, or protected veteran, military status, or any other basis protected by law.

Our Equal Employment Opportunity policy pertains to every aspect of an individual’s relationship with the organization, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, programs, and all other terms and conditions of employment.

Annual base salary may vary based on geographic location. The New York metro salary range for this position is estimated to be between $95,000 – $105,000 per year.

Only those candidates selected for further consideration will be contacted.