Director of Residential Lending

Job description: Essential Functions The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function. Own the pipeline management function of the Residential and Consumer Lending department, directing the Sales and support group accordingly. Manage all leads, opportunities, and prospects through Salesforce, ensuring timely MLO follow up and milestone tracking throughout the sales cycle. Further develop the MLO skill set, enhancing their ability to network, prospect, negotiate terms, overcome objections, and compete for business using an approved sales model. Close the volume of loans required by the bank's financial plan, achieving annual portfolio growth and fee income goals. Ensure the delivery of a "best in class" customer experience, with special attention to customer survey results and application conversion percentages. Prepare an annual business plan to formally communicate and monitor KPIs, department goals, and updated tactics. Oversee critical stages of loan origination process, using key reports from the bank's Loan Origination System (currently Encompass) to ensure compliance with Bank policies and procedures. Work with Commercial Loan and Cash Management Officers, Financial Center Managers, and Sales Administration executives to create and share business development opportunities in support of the bank's integrated sales culture. Manage up to fifteen (15) subordinates — some directly and others indirectly; carry out supervisory responsibilities in accordance with Bank policies and applicable laws; responsible for interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; administering awards and corrective action as needed; addressing complaints, and solving problems. Deal directly with customers, applicants, and prospects as appropriate: leading by example in production and customer service. Maintain strategic ownership of all residential and consumer lending production initiatives, to include management of third‑party origination (TPO) programs (correspondent and broker/wholesale). Construct and manage network of secondary marketing and investor relationships, to effectively manage mortgage pipeline and pricing effectiveness. Support the bank's fair lending and attainable housing initiatives, documenting tactics and measuring results in key performance metrics. Compliance Comply with all applicable regulations and Bank policies regarding employment and employment law. Participate in annual compliance and other job-related training. Comply with applicable bank regulations, Bank policies and procedures. Comply with Bank's internal privacy and ethics standards. Relationships and Contacts Internal: Reports to the Chief Operations Officer; frequent contact with Team Members of various levels throughout the Bank, especially Department Managers and Senior Management. External: Contact with vendors who support the Retail Lending function as needed. Contact with referral sources such as the Board of Directors, brokers, and correspondent lenders. Education and Experience Bachelor's degree in Business, Finance, and/or Marketing. Minimum of 5–7 years’ experience in retail banking, preferably in either consumer loan originations, sales, or consumer loan product management. Over 5 years’ sales management experience with a successful sales track record. Over 5 years’ credit experience with a strong understanding of the full credit cycle. Proven track record for developing and executing successful sales and service training programs, preferably for retail lending products. Must meet NMLS Registration requirements as required for Mortgage Originations. Skills and Competencies Documented experience with Salesforce (or similar customer relationship management software). Knowledge of secondary marketing and investor concepts. Strong leadership and strategic thinking skills with the ability to execute tactical plans flawlessly. Creative, action‑based, and results‑oriented attitude. Self‑motivated and proficient in time management/prioritization skills. Strong customer focus and bottom line orientation. Strong math and computer skills. Ability to read and interpret documents such as financial statements, compliance regulations, and policy/procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, Team Members, or Directors. Working Conditions Traditional office environment with ability to work remotely on a hybrid basis; the office maintains five‑day a week operations (Monday–Friday) with operational hours of 8:00 am – 5:00 pm. Travel is primarily local during the business day, although some out‑of‑the‑area and overnight travel may be expected. Physical Demands Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position. Lifting/carrying up to 10 lb. Manual dexterity for computer work. Speaking, hearing, and vision are required to perform essential functions. Ability to drive, with a valid driver’s license, to meet with customers outside of the office; events may occasionally require work on evenings and weekends. Penn community Bank is an equal opportunity employer. #J-18808-Ljbffr Penn Community Bank