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Senior IT Manager: Service Delivery & Tier-3 Escalations

AC4S CONSULTING INC

AC4S Technologies is a Tampa-based managed IT and cybersecurity company seeking an experienced IT Manager to lead our technical service delivery team. This role involves coaching technicians, managing the service desk and Tier 3 escalations, and ensuring clear ownership and resolution paths for client issues. The successful candidate will balance technical depth with operational discipline, driving accountability and continuous improvement while collaborating with vendors and clients in a #J-18808-Ljbffr AC4S CONSULTING INC

Vacancy posted 1 day ago
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