Senior IT Manager: Service Delivery & Tier-3 Escalations
AC4S CONSULTING INC
AC4S Technologies is a Tampa-based managed IT and cybersecurity company seeking an experienced IT Manager to lead our technical service delivery team. This role involves coaching technicians, managing the service desk and Tier 3 escalations, and ensuring clear ownership and resolution paths for client issues. The successful candidate will balance technical depth with operational discipline, driving accountability and continuous improvement while collaborating with vendors and clients in a #J-18808-Ljbffr AC4S CONSULTING INC
- ...Technologies is a Tampa based managed IT and cybersecurity... ...provide managed IT services, Microsoft 365 and... ...our technical service delivery team while remaining... ...service desk, handle Tier 3 escalations, improve troubleshooting... ...Serve as the senior technical escalation...SuggestedPermanent employmentTemporary workWork at officeRemote workShift work
$77k - $92k
...skilled and results‑driven Senior Call Center (Contact Center) Manager with extensive, direct... ...passionate about customer service, fostering a culture of excellence... ...organizational goals. Tier 3 Duties and... ...to operations or service delivery methods. Formulates and...SeniorWork at officeLocal area- Capgemini is seeking a Principal Delivery Executive - Service Delivery Manager to oversee IT infrastructure services. The role requires strong leadership, financial management skills, and the ability to drive service excellence and account growth. This onsite position based...Senior
$147.29k - $199.28k
...OPERATIONS MANAGER Own your opportunity. Make... ...Infrastructure Services (CIS) program, you... ...operational service delivery across one of the... ...largest, most complex IT infrastructures.... ...Oversee global Tier 2/Tier 3 operational teams... ...including triage, escalation, root cause analysis...SuggestedTemporary workFlexible hours$136k - $170k
Senior IT Service Manager - Tampa, FL At PMI U.S., we are building a modern nicotine business—focused on helping make a future without... ...operations. This role focuses on optimizing service delivery, managing escalated incidents, and ensuring alignment with SLAs. They are...Senior- ...end‑to‑end ownership of IT Operations in a growing... .... The IT Operations Manager will drive day‑to‑day IT... ...availability. Enforce escalation and root‑cause analysis... ...and report KPIs for IT service delivery (uptime, SLA compliance... ...schedule, currently requiring 3 days per week in the...SeniorWork at office3 days per week
$118.22k - $270.05k
Principal Delivery Executive - Service Delivery Manager Choosing Capgemini means choosing a company... .../Director serves as the senior interface between the... ...Operations teams delivering IT infrastructure services.... ...optimization. Act as the executive escalation point for delivery issues...Permanent employmentFull timeContract workLocal area- A managed services provider in Tampa seeks a Tier II Service Desk Technician to provide advanced... ...and serve as the primary escalation point for Tier I issues.... ...years of experience in IT support, solid troubleshooting... ...and enhance service delivery. #J-18808-Ljbffr...Senior
- Philip Morris International U.S. is seeking a Senior IT Service Manager in Tampa, FL, to manage moderately complex services that are essential... ...skills and ITIL certification. The role emphasizes service delivery optimization and vendor negotiations, while promoting a...Senior
- Holland & Knight LLP is seeking an IT Service Desk Support Senior Specialist to join its team in Tampa, FL... ...software and hardware issues while managing user accounts and troubleshooting problems... ...include 4+ years of experience in tier I & II support, relevant technical...Senior
- ...A global consulting firm is seeking a Senior Manager in Oracle Services to lead engagement delivery and manage client relationships. The ideal candidate will have a strong accounting background, excellent communication skills, and 5-7 years of relevant experience. Responsibilities...Senior
$91k - $321.5k
...Quality (R&Q) Management Level Senior Manager Job Description... ...and when to escalate. You are expected... ...- Managed Services - Senior Manager,... ...contract provisions, (3) redline/... ...that strengthen delivery and contract compliance... ...managed services - IT infrastructure,...SeniorContract workH1b$118.22k - $270.05k
...The Job You're Considering The Service Delivery Manager/Director serves as the senior interface between the client and... ...Delivery Operations teams delivering IT infrastructure services. The... ...optimization. Act as the executive escalation point for delivery issues, risks...Permanent employmentFull timeContract workLocal area$103.92k - $155.88k
IT Quality Senior Manager Vice President Join to apply for the IT Quality Senior Manager Vice President... ...for volume, quality, timeliness and delivery of end results of an area. May have... ...conduct and business practices, and escalating, managing and reporting control issues...SeniorFull timeTemporary workLocal area$127.7k - $269.3k
...80-year history, delivering excellent service through innovation has been a core part... ...seeking a highly accomplished Federal Tax Senior Manager to join our Lead Tax Services team.... ...relationships and driving excellence in service delivery. Key Responsibilities Oversee multiple...SeniorLocal area- ...audit, tax and advisory services for organizations in... ...an Associate Director, Senior Service Designer (GenAI... ...the strategic design and delivery of enterprise-wide GenAI... ...H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT,... ...exercise sound judgment, manage stress and work safely...SeniorH1bLocal area
- A communications service provider located in Tampa, FL, is seeking a Service Delivery Manager to ensure client satisfaction. The role involves coordinating onboarding, managing... ...with key clients. Ideal candidates should have 3-5 years of relevant experience, strong...Work at office
$171.6k - $392.1k
...area of the business. It is a client‑facing role... ...Responsibilities As a Senior Manager you will play a pivotal... ...effective management and delivery of complex processes, solutions... ...phases. Manage 2‑3 engagements and mentor... ...the value of EY services. Excellent business acumen...SeniorSeasonal workFlexible hours$171.6k - $392.1k
...ServiceNow Consulting Senior Manager you will play a leading... ...area of the business. It is a client facing role... ...will build and manage the delivery of technology... ...enterprise or Global Business Service (GBS) or Enterprise Service... .... Ability to manage 2-3 engagements and mentor...SeniorSummer holidayWorldwideFlexible hours$104k - $143k
...caring community The Senior IT Project Manager leads large, complex... ...responsible for end‑to‑end delivery across cross‑... ...mitigation strategies, and escalate when necessary.... ...management experience 3+ experience delivering... ...-provided internet service of Home or Hybrid Home...SeniorFull timeTemporary workApprenticeshipWork at officeRemote workWork from homeHome office2 days per week3 days per week- Distro is looking for an experienced Program Manager to join our team in Tampa, Florida. This position supports USSOCOM and requires significant Department of Defense enterprise IT Program Management experience. The ideal candidate will have over 10 years of experience...Senior
- A leading technology firm in Tampa, Florida, is seeking a Senior Project Manager with over 10 years of experience in leading complex building infrastructure projects. You will coordinate cross-functional teams, ensure projects are executed on schedule and within budget...Senior
$15k
...leading software company with over 3,000 colleagues across North... ...more than 45,000 partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology... ...looking for a high‑performing Senior Account Executive to drive new...SeniorContract workLocal areaRemote workFlexible hours$171.6k - $392.1k
...Anywhere in Country Position Senior Manager - Adobe Delivery Lead (Marketing... ...will collaborate with top‑tier organizations to lead the design... ...Demonstrated expertise in at least 2-3 of the following... ...you to EY’s Talent Shared Services Team, or email ssc.customersupport...SeniorSummer holidayFlexible hours- Leidos Inc in Tampa, FL is seeking a highly motivated Tier III Senior Network Engineer to support the Global Solutions Management-Operations II. You'll be responsible for design, system assessments, and engineering support in a role focused on C4 solutions for National...Senior
- Lucayan Technology Solutions LLC in Tampa, FL is looking for an experienced Senior Program Manager to lead a multi-disciplinary IT team for a federal government client. The role involves overseeing program execution, maintaining documentation, and managing personnel transitions...SeniorContract work
$171.6k - $392.1k
...a highly skilled Adobe Delivery Lead to join our growing... ...collaborate with top‑tier organizations to lead the... ...outcomes. Actively manage pipeline, lead strategic... ...expertise in at least 2-3 of the following specialties... ...to EY’s Talent Shared Services Team (TSS) or email the...SeniorSummer holidayFlexible hours- ...located in Tampa, FL, is seeking a Network Engineer/Administrator Tier 4 to support network operations for the USCENTCOM program. The... ...SCI clearance. Skills in TCP/IP, network security, and project management are essential for success in this dynamic environment. #J-18808...Senior
$65k - $80k
...team is growing! We are looking for a senior paid digital media manager who is passionate about the ever-... ...designed for cost efficiency and goal delivery Conducts keyword research, campaign architecture... ...work schedule, and in the office 3 days a week. We are only looking for...SeniorWork at officeLocal areaRemote workWork from homeRelocationMonday to Friday3 days per week$73.45k - $132.78k
...member of global team providing services across civil, defense, health... ...for a highly motivated Tier III Senior Network Engineer at MacDill AFB... ...support the Global Solutions Management-Operations II (GSM-O II), Joint... ...fiscal year ended January 3, 2025. For more information,...SeniorLocal areaImmediate startFlexible hours
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