Medicare Patrol-Program Analyst

Overview AARP’s Legal Counsel for the Elderly champions the dignity and rights of vulnerable Washington, D.C. seniors 60-plus, providing free legal and social work services to those in need — empowering, defending, protecting, and helping thousands of clients each year in many areas of civil law. The Program Associate coordinates a corps of volunteers, including developing strategies to recruit volunteers from diverse backgrounds, coordinating orientation and training programs, maintaining volunteer schedules, addressing volunteer issues, developing retention strategies, managing volunteer data, and liaising between volunteers and the organization’s staff to ensure effective communication and collaboration. Additionally, this position maintains a program database and prepares detailed reports. Conducts outreach and community education presentations about the Senior Medicare Patrol project. Responsibilities Plans, organizes, and implements assigned projects in collaboration with internal and external stakeholders. Establishes a presence for the organization in targeted communities by engaging multicultural audiences, developing community partnerships, building volunteer capacity, and designing and executing engaging community programs and events. Develops and manages relationships with third‑party contacts including program participants, vendors, program partners, and others. Aligns volunteer and partner interests with organizational priorities, supports volunteer/partner needs, and designs opportunities to maximize volunteer engagement in pursuit of the organization's goals. Collaborates on administration of volunteer programs or volunteer strategy. Participates in recruiting, managing, and training volunteers when necessary. Uses and analyzes data (program, financial, research, etc.) to recommend program and process improvements and monitor impact. Prepares data and reports to various stakeholders. Executes on business/program operations tasks as necessary for the business unit including research, report writing, and/or creating presentations. Contributes to tracking and reporting of strategic plan strategies and action plans. Assists in developing and implementing new solutions. Assists with the management of program budgets and assets. Qualifications Completion of an Associate degree or demonstrated relevant work experience. Proficiency in Microsoft Office. Ability to regularly travel locally in the District, up to 15%, to do outreach, and to travel annually to national (out‑of‑state) conferences. Position may require occasional evening and weekend work for a few hours. Minimum of 1 year of experience recruiting, training, or managing volunteers referred. Knowledge of federal Medicare and Medicaid programs a plus. Additional Requirements Regular and reliable job attendance. Effective verbal and written communication skills. Exhibit respect and understanding of others to maintain professional relationships. Independent judgement in evaluation options to make sound decisions. In office/open office environment with the ability to work effectively surrounded by moderate noise. Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company‑funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance‑based and peer‑based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law. #J-18808-Ljbffr OATS