Veterinary Receptionist / Client Service Representative

Client Service RepresentativeLittle Critters Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for dogs, cats, and exotic pets alike. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients and their pets are treated like family.Schedule and Compensation:Compensation: $16 - $19 per hour, for each hour workedSchedule: This is a full-time or part-time position with a flexible 5 x 8 schedule, Monday–Friday with some Saturday half-day coverage. No on-call requirements.Full-Time Benefits Package *Health Package: Medical, Dental, and Vision Insurance (with HSA options)Life Insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum Qualifications and Skill Set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Avimark, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy Choose Little Critters Veterinary Hospital?Little Critters Veterinary Hospital is a 3-doctor practice in Gilbert, AZ dedicated to providing exceptional medical, surgical, and dental care for dogs, cats, and exotic pets — a unique and rewarding combination you won't find at most general practices. Our 7-exam-room facility includes a dedicated comfort room, a state-of-the-art surgery suite, two dental stations with digital radiography, in-house IDEXX laboratory capabilities, ultrasound, endoscopy, ECG, laser therapy, and digital X-ray — giving our team the tools to practice genuinely advanced medicine every day.We value team collaboration, positive culture, and continued growth — most of our staff has been with us for 2+ years, and we actively mentor team members and love helping them grow in their veterinary careers. The team describes itself as a supportive, tight-knit family where hard work, respect, humor, and teamwork are the foundation of everything we do — no cliques, no drama, just good people doing great work together.Located near N. Gilbert Road, you'll be minutes from the Heritage District, Riparian Preserve, SanTan Village, and some of the best dining and shopping the East Valley has to offer. If you're looking for a supportive, engaging work environment in one of the Phoenix metro's most vibrant and growing communities — come grow with us.Apply today — we look forward to hearing from you!