Patient Service Representative II

Patient Service Representative II Position is based in the pediatric speech department. Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports department operations. Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow. Additional Responsibilities: Performs other duties as assigned. Complies with all policies and standards. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Qualifications: Education: High School Equivalent / GED (Required) Work Experience: 1+ years experience as PSR-1. (Required) and Customer service experience, preferably in the medical field. (Required) Knowledge, Skills, & Abilities: Typing skills – 30 wpm. (Required proficiency) Excellent verbal/communication skills. (Required proficiency) Detail oriented. (Required proficiency) Basic computer knowledge. (Required proficiency) ICD9 coding and medical terminology (Preferred proficiency) Demonstrates effective leadership, organizational, written, and oral communication skills. (Required proficiency) Licenses and Certifications: Certified Healthcare Access Associate (CHAA) (Preferred) Physical Demands: Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements: 10% Primary Location: United States-Ohio-Mentor Work Locations: 9000 Mentor Ave UHC 9000 Mentor Avenue Mentor 44060 Job: Administrative Support Organization: CMC_Operations Schedule: Full-time Employee Status: Regular-Shift Days Job Type: Standard Job Level: Entry Level Travel: Yes, 10 % of the Time Remote Work: No University Hospitals