RV Park Office Manager

Office Manager

When you join the StorQuest Self Storage family, you're tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

The Office Manager is responsible for maintaining office organization, adherence to company SOPs and industry BMPs, and facilitating the day-to-day operations of the RV Park under the direction of the General Manager.

Essential Duties and Responsibilities:

• Provides oversight and assists office staff, housekeeping, maintenance and other ancillary employees.
• Provide effective and on-brand communication to guests in person and via phone or email.
• Drafting, assigning and documenting all service requests/work orders efficiently, courteously and in a timely manner.
• Responding promptly to company calls, including prioritization of service requests and/or schedules.
• Cleaning, organizing and assisting in the preparation of buildings, cabins, grounds, and common areas, as necessary.
• Ensuring the overall cleanliness and organization of the office and storage areas.
• Maintains office, resale, asset, equipment and supply inventory.
• Providing guests with outstanding customer service and representing the brand positively and professionally at all times.
• Stock, order and receive supplies for RV Park facilities.
• Pre-register, block reservations, handle group bookings and, as appropriate, takes same-day and future reservations.
• Ensure staff is on time and at work when scheduled (including breaks), and in proper uniform.
• Schedule, plan, and train seasonal Camp workers and interns to meet the standards set forth by senior management.
• Collaborate in creating, directing, and executing RVP sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.
• Execute Site Rental Agreements with new and returning seasonal guests/residents and ensure that all parties understand the terms and conditions of their contracts.
• Oversee check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Complete follow through of no-show, late cancellation charges and cancel site reservations. Collect rent from monthly tenants and provide delinquent renters with the appropriate notices.
• Develop a strong knowledge of the local market (demand generators, competitor strategy, and community impact/involvement opportunities).
• Participate in recruiting, hiring, and the ongoing evaluation of team members.
• Providing updates to the General Manager and/or Grounds Supervisor regarding work order status, guest communication and concerns, suggestive preventative maintenance, observed safety violations, and additional findings that impact the property.
• Reporting customer service, operational, safety and security concerns to management to resolve in an efficient and timely manner.
• Performing on call duties as determined by manager.
• Complying with all state, federal and local laws.
• Complying with company policies and state & federal safety practices and regulations.
• All other duties as assigned.

What Makes this Opportunity Awesome

• $18-$19.00 per hour
• Make a difference and have a positive impact.
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
• Contribute creatively to the organization's success by generating new and useful ideas

Requirements:

• 1-3 years preferred experience with hospitality, customer service and office management experience.
• Degree in Hospitality/Recreation/Tourism Management preferred.
• RV Park/Resort Experience preferred.
• Campspot Software Experience preferred.
• 1-3 years preferred experience with suggesting preventative maintenance, observing safety violations, and additional findings that impact the property.
• Must have a valid driver's license and reliable vehicle.
• Must be able to work weekends.
• Excellent communication skills (verbal and written) including active listening
• Relationship skills: ability to develop and sustain cooperative working relationships – both internal and external.
• Organizational skills/Multi-tasking: Exceptional organization skills with the ability to allocate one's time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and an ability to work at a detailed level.
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Energetic self-starter with an ability to thrive in a fast paced environment.
• Intrapersonal: A willingness to learn in a dynamic environment that includes new ideas and innovation, intellectually curious, adaptable and ambitious.

Physical Demands and Work Environment

• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 45 lbs.
• Ability to push up to 25 lbs.
• Ability to lift above head.
• Ability to work evening and weekends as needed or required.
• Ability to learn new management software platform.

Work Environment

This position of Office Manager involves working inside and outside during all seasons and types of weather conditions.

The William Warren Properties and StorQuest say NO to drugs

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.