Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Clackamas - OR

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• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Dental insurance
• Flexible schedule
• Training & development

I have worked for State Farm since 2006, and in April 2011 we proudly opened our first office in Clackamas, OR. Since then, we’ve built a strong, close-knit team of eight dedicated professionals who take pride in delivering exceptional service. We believe in investing in our team’s success and well-being. Our benefits include paid time off, health and dental plans, a retirement plan, and license reimbursement. We also offer opportunities for additional paid licensing, certifications, and ongoing training to support professional growth. If you're looking for a team that values collaboration, development, and a positive work environment, we’d love to connect with you!

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Ryan Paulson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.