Manager, HVAC Service

Job Description

Job Description

Are you a proven leader in the HVAC industry with a passion for people, performance, and top-tier service? JW Plumbing, Heating and Air is looking for a HVAC Service Manager to lead and inspire our team of skilled HVAC professionals in delivering outstanding residential service throughout the Greater Los Angeles area.

You're not just a technician, you're a coach, a strategist, and a leader. You love structure, thrive under pressure, and have a knack for finding better ways to do things. Your communication skills are sharp, your standards are high, and you know how to build trust within a team.

If that sounds like you and you're someone who leads by example and knows how to motivate others, this is your opportunity to shine.

What You'll Do:

• Supervise and mentor HVAC technicians across service, sales, and installation
• Drive performance by analyzing KPIs and providing real-time coaching
• Improve and enforce workflow processes to boost team efficiency
• Conduct field ride-a-longs to support technician development and confidence
• Facilitate morning meetings to align the team on daily goals and updates
• Coordinate closely with Dispatch to ensure optimal job flow and customer satisfaction
• Help build and manage staff schedules
• Step in to resolve customer concerns quickly and professionally
• Promote pride of ownership with trucks, tools, and inventory
• Champion a safe and positive work environment
• Collaborate with leadership and apply ongoing coaching and training

What You Bring:

• 5+ years of HVAC experience, with at least 2 years in a supervisory or management role
• Proven experience managing teams in a service or sales environment
• Strong knowledge of residential HVAC systems and service operations
• ServiceTitan or similar CRM software experience
• Self-starter mindset with solid organizational and communication skills
• Tech-savvy and quick to adopt new platforms or systems
• Availability to work weekends and be based out of the LA area
• Current and valid California driver's license

What We Offer:

• Competitive salary + performance bonuses
• Company vehicle, phone, and tablet
• Paid training and development opportunities
• Full benefits package: medical, dental, vision, 401(k), paid holidays and PTO
• Supportive leadership and a successful team
• Physical Demands: The principal duties of this position are performed in a variety of environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain. Employees in this role may be required to stand, sit, walk, squat, kneel, crouch or climb throughout the day, occasionally lifting up to 50 lbs.

#JWHA

Pay Range

$70,000—$100,000 USD

About JW Plumbing, Heating & Air:

JW Plumbing, Heating and Air has proudly served the Greater Los Angeles, San Fernando Valley, and San Gabriel Valley areas with the integrity and professionalism our customers need in an plumbing and HVAC company. We treat our customers and employees as we would like to be treated and look forward to lifelong relationships. We do this by sticking to our core values of honesty, integrity, teamwork and accountability.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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