Human Services Supervisor

Job Overview Under direction, the Human Services Supervisor supervises, assigns, reviews, and monitors the work of staff responsible for the provision of customer social services, determinations and/or review of eligibility and benefit levels for one or more categories of public assistance. The supervisor ensures work quality, adherence to established policies and procedures, and performs complex tasks related to the assigned area of responsibility. Knowledge and Skills Principles and practices of supervision, leadership, mentoring, coaching, employee counseling, training, and discipline Team dynamics and team building Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies and related programs Operational characteristics, services, and activities of community and human services programs The role of a public social service agency in treatment plans Available community resources including financial, medical, and human services programs Casework practice and case management Principles of human behavior and people under physical, psychological, and social stress Interviewing techniques, including crisis intervention methods Techniques for working with a variety of individuals from diverse socio-economic, ethnic, and cultural backgrounds Sources of information necessary to determine and verify eligibility for federal, state, and/or local aid Principles of time management and project management Principles and techniques of program planning and evaluation Office procedures, methods, and equipment including computers and applicable software applications English usage, spelling, grammar, and punctuation Abilities Interview, supervise, train, and evaluate staff Plan, coordinate, assign, and review the work of subordinate staff Investigate and resolve disciplinary issues Work independently, prioritize work, coordinate activities and meet critical deadlines Develop and maintain cooperative, effective working relationships with others Provide consultative services in complex situations Classify case problems and evaluate the effectiveness of efforts in solving them Coordinate the delivery of social and community services Communicate effectively, both verbally and in writing, with persons from a variety of backgrounds Develop training and presentations Analyze situations accurately and adopt an effective course of action Recognize and understand different approaches and perspectives Identify problems for which public and private community resources may be useful Effectively listen, mediate and resolve complaints Interpret, apply and explain applicable federal, state, and local laws, codes, and regulations Research, analyze, and make recommendations on the implementation of policies, procedures, regulations, and workflow Apply customer service skills, including identifying customer needs and following up to ensure commitments are met Navigate through various database systems and effectively locate, enter, and retrieve information Remain calm and diffuse escalated issues which may include confrontational or hostile customers Establish and maintain appropriate boundaries with customers and staff Stay current on new and changing rules and regulations, and identify their impact on unit practices and procedures Analyze and interpret reports from automated systems utilized by assigned staff Minimum Qualifications Two years of full‑time, paid experience in the public or private sector assessing customer needs, determining eligibility, establishing case plans, monitoring progress, maintaining records, or making referrals to other resources. A Bachelor’s Degree or higher from an accredited college or university in Social Work, Sociology, Psychology, Counseling, or a closely related field. One year of full‑time, paid experience employed by Sacramento County in the class of Eligibility Supervisor. Related fields may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health. Additional experience may be substituted for the required education on a year‑for‑year basis. Proof of required education or credentials must be submitted with the application. General Qualifications Background checks: Candidates may be subject to criminal history and background checks in accordance with state and federal law. License: A valid California Driver License (Class C or higher) may be required at the time of appointment. Child and Elder Abuse Reporting: Candidates must agree to comply with California Penal Code sections 11166 and 15630. Physical Requirements: - Sit for up to one hour while driving to home visits. - Climb flights of stairs to reach residences. - Lift infants and toddlers up to 40 pounds. - Carry automobile child safety seats. - Have sufficient vision to assess physical conditions of customers and home environments. Working Conditions: - Interact with hostile or emotionally disturbed persons. - Work in high‑crime or substandard living areas. - Work during non‑routine hours, standby, or callback. - Work outdoors in various climatic conditions. - Operate in a call center environment. We are a proud equal‑opportunity employer. You may contact our Disability Compliance Office at View email address on click.appcast.io or View phone number on click.appcast.io for assistance or accommodations during the hiring process. #J-18808-Ljbffr Sacramento County, CA